Rebekah Price
Palm Harbor
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Visionworks
03.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Dispensary Manager
GrowHealthy
01.2021 - 03.2024
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Orchestrated administrative activities directly related to making products or providing services.
- Prepared staff work schedules and assigned specific duties.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Responded quickly to meet customer needs and resolve problems.
- Assisted with new hire orientation and employee training.
- Participated in ongoing training to enhance own job skills and knowledge.
General Manager
EyeGlass World
11.2019 - 01.2021
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Established employee development plan, setting clear expectations for team members.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
Assistant Manager
EyeGlass World
05.2018 - 11.2019
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
Assistant Manager
VisionWorks
02.2016 - 05.2018
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Handled employee discipline and termination according to company policies.
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Third Key Manager
VisionWorks
03.2015 - 02.2016
- Implemented and developed operational standards, policies and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Conducted quality, timely performance feedback and performance appraisals.
Sales Associate
VisionWorks
09.2013 - 03.2014
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Liaised with management to communicate customer feedback and recommendations.
- Followed checklist to complete retail store opening and closing activities.
- Introduced promotions and sale opportunities, enticing customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Used product knowledge for handling objections.
- Operated cash register and POS to process sales transactions and handle payments.
- Cross-trained with other departments and areas, supporting overall retail operations.
Customer Service Representative
T.J. Maxx
10.2009 - 10.2013
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with mentoring new employees during and after training.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
Associate In Arts (A.A.) - General
ST Petersburg College
tarpon springs, Florida05.2014
Skills
- POS Inventory System Operation
- Employee Training Program
- Best Practices and Standards
- Motivational Leadership
- Operating Budget
- Community Organization
- Focus and Follow-Through
- Customer service
- Customer care
- Relationship building
- Sales strategy development
- Sales management
- Up-selling
Timeline
General Manager
Visionworks
03.2024 - Current
Dispensary Manager
GrowHealthy
01.2021 - 03.2024
General Manager
EyeGlass World
11.2019 - 01.2021
Assistant Manager
EyeGlass World
05.2018 - 11.2019
Assistant Manager
VisionWorks
02.2016 - 05.2018
Third Key Manager
VisionWorks
03.2015 - 02.2016
Sales Associate
VisionWorks
09.2013 - 03.2014
Customer Service Representative
T.J. Maxx
10.2009 - 10.2013
Associate In Arts (A.A.) - General
ST Petersburg College
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