Rebekah Varela
Magna,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Strong communication and problem-solving skills combined with a commitment to delivering exceptional service.
Experienced in handling diverse customer inquiries, resolving issues, and maintaining positive client relationships.
Adept at utilizing microsoft systems and collaborating with cross functional teams to enhance overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
CSR
Sportsman’s Warehouse DC
01.2022 - Current
- Tracked orders and provided order updates to customers via inbound calls.
- Helped place orders of many kinds including firearms, ammo, fishing gear, etc.
- Worked on de-Escalations.
- Reviewing information from previous calls to assist customers easier to the best of my knowledge.
- Learned how to use a more professional tone and words when speaking with customers.
- SME (Subject Matter Expert) for Firearm & Ammo
- Handle Payments over the phone, Provide sensitive information to appropriate teams.
- respond to emails
- Operating different microsoft functions.
Membership specialist
Vasa Fitness
03.2021 - 01.2022
- Gave tours around our facility
- Set up appointments for our personal trainers and explained the process of our PT sessions
- Make sure to keep the entire gym clean and sanitary
- Kept a happy and comfortable work environment for members and co-workers
- I worked as a shift lead for the night crew, counting the till at the end of the night and calculating the flow of members throughout the day.
- Putting all weights back in the correct place after we close to be ready for our morning crew.
- Logging different items inventory for the location and ordering items needed.
Stocker/Backroom associate
Walmart supercenter
09.2020 - 02.2021
- Shelf stocking/Organizing.
- Help customers locate items throughout store or pointing them toward the isle they're looking for.
- Backroom organization and unloading.
- Unloading trucks and organizing where they need to go in the store via pallets.
- Scanning backroom and tracking inventory.
Customer Service
Firehouse subs
11.2019 - 07.2020
- Shift lead.
- Food prep for the week.
- Cashier
- Keeping a clean working environment
- Helping out with customer conflicts and resolutions,
- Counting the till at the end of shift and providing the information to the store manager.
Lifeguard
Customer service
06.2019 - 08.2019
- Supported facility management including: outdoor pools, platforms and slides
- cleaned and maintained outdoor pool areas daily including: Locker Rooms and Restroom Facilities.
- Provided information, assistance, and customer service to members regarding safety, issue/resolution.
- Enforced guests' adherence to pool guidelines and rules in a professional manner.
- Performed rescue scenarios in the event of physical, drowning or swimming accidents.
Customer Service
Popeyes
11.2018 - 05.2019
- Food Prep fort he night.
- Maintaining a clean work environment
- Putting food together for front lobby and drive-thru
- Making sure customers are satisfied with the service
Customer Service
NickelCade
08.2017 - 02.2018
- Food Sale.
- Cash Register/Counting nickel cups.
- Making sure all games were in working condition (opening and closing).
- Maintaining cleanliness of whole store.
Landscaping
Yard Clean-up, Self Employed
05.2014 - 01.2015
- Summer & Fall yard work for neighbors
- Mowing lawns, Planting/potting flowers and seeds, Pulling weeds, Raking leaves, Watering lawns
- Winter - snow shoveling, throwing snow salt.
Education
Cyprus Senior High
Magna, UT05.2020
Skills
- Customer service
- Sales Experience
- Conflict Management
- Time-Management
- Great Communication
- Quick Learner
- CPR Certified
- Microsoft Experience
- Attention to detail
- Always keeps things organized
- Works great with other team members
Education Details
- Spring Varsity Track and Field
- Advanced Weights
- Advanced Dance
Volunteer Experience
- Helped with a crosswalk painting for my school
- Helped with school gardens
- Made school props for school productions
Timeline
CSR
Sportsman’s Warehouse DC
01.2022 - Current
Membership specialist
Vasa Fitness
03.2021 - 01.2022
Stocker/Backroom associate
Walmart supercenter
09.2020 - 02.2021
Customer Service
Firehouse subs
11.2019 - 07.2020
Lifeguard
Customer service
06.2019 - 08.2019
Customer Service
Popeyes
11.2018 - 05.2019
Customer Service
NickelCade
08.2017 - 02.2018
Landscaping
Yard Clean-up, Self Employed
05.2014 - 01.2015
Cyprus Senior High
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