Rebekah Zultanky
Bonita Springs,FL
Summary
Dynamic Sales Manager with a proven track record at LA Fitness, excelling in staff management and relationship building. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Sales Manager
LA Fitness
Fort Myers, FL
08.2024 - Current
- Trained and mentored team members on operational procedures and customer service standards.
- Conducted regular team meetings to align goals, share updates, and motivate staff performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
Office Manager
Leaking Pools Doing D/b/a- Pool Solutions
Estero, FL
11.2020 - 06.2024
- Assisted customers in identifying and resolving pool maintenance issues, enhancing service satisfaction.
- Maintained accurate records of customer interactions and transactions, supporting data integrity for service follow-ups.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Customer Service Representative
Chapman Insurance Group
Fort Myers, FL
09.2018 - 11.2020
- Managed customer inquiries through phone, email, and chat, ensuring timely resolution of issues.
- Developed and maintained comprehensive knowledge of insurance products to provide accurate information to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
GED -
Tidewater Community College
Norfolk, VA01-1999
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Positive and upbeat
- Marketing strategy
Timeline
Sales Manager
LA Fitness
08.2024 - Current
Office Manager
Leaking Pools Doing D/b/a- Pool Solutions
11.2020 - 06.2024
Customer Service Representative
Chapman Insurance Group
09.2018 - 11.2020
GED -
Tidewater Community College