Rebel L. Harrell
Riverside,USA
Summary
Resourceful service leader with a robust background in customer relations and call center management, recognized for achieving high service ratings. Successfully implemented feedback mechanisms. Proficient in data management and problem-solving, ensuring timely responses in customer service inquiries. Passionate about fostering civic engagement and enhancing the experience for diverse communities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registrar of Voter
County of Riverside
Riverside, CA
10.2025 - 11.2025
- Managed daily operations of the voting center, ensuring compliance with electoral regulations and smooth voter experience.
- Collaborated with local authorities and community organizations to promote voter registration and increase participation rates.
- Implemented customer feedback mechanisms to identify areas for improvement in service delivery and address voter concerns effectively.
- Utilized voter management software to track registrations and streamline the voting process, enhancing overall efficiency.
- Resolved complex customer inquiries and issues through a dedicated call center, ensuring timely and effective responses.
- Maintained accurate records and feedback, providing data for future strategic planning.
- Facilitated communication between voters and election officials, ensuring that voter concerns were addressed.
- Provided exceptional customer service, fostering a welcoming environment for all voters and enhancing their overall experience.
Driver, Guest Relation
Mecum auction
Monterey, NV
09.2016 - 11.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall guest satisfaction.
- Facilitated seamless transportation logistics for guests, ensuring timely arrivals and departures while maintaining high service standards.
- Collaborated with team members to develop and implement guest relation strategies that improved engagement and retention.
- Fostered a welcoming environment by greeting guests warmly and ensuring their needs were consistently met.
- Maintained compliance with safety regulations and company policies while overseeing guest transportation processes.
Operator, Emergency Dispatch, Customer Service
PCN Communication
Riverside, CA
07.2020 - 06.2023
- Responded promptly to emergency calls, assessing situations and dispatching appropriate services to ensure rapid response times.
- Maintained accurate records of calls and dispatches, facilitating effective communication between emergency services and callers.
- Collaborated with law enforcement and fire departments to streamline communication processes during emergency situations.
- Analyzed call data to identify trends and propose strategic improvements to enhance service delivery.
- Managed high-stress situations effectively, remaining calm and composed while directing emergency responders.
Cast Member
Disneyland Resort
Anaheim, CA
03.2017 - 12.2022
- Implemented feedback from guests to improve service delivery and operational processes.
- Assisted in the promotion of special events, driving attendance and enhancing guest engagement.
- Monitored and reported safety hazards to maintain a secure environment for both guests and staff.
- Utilized communication skills to resolve guest inquiries and concerns promptly and professionally.
- Fostered a positive team atmosphere by supporting colleagues and encouraging collaboration.
- Maintained knowledge of venue offerings to provide accurate information and recommendations to guests.
- Engaged in upselling initiatives, contributing to increased sales and enhanced guest experiences.
- Followed company policies and procedures to uphold brand standards and operational excellence.
- Developed personal rapport with regular guests, enhancing loyalty and repeat visits.
- Assisted with inventory management, ensuring stock levels were maintained for smooth operations.
- Delivered exceptional guest service, ensuring a memorable and enjoyable experience for all visitors.
- Assisted in maintaining a clean and organized environment, contributing to overall safety and guest satisfaction.
- Collaborated with team members to execute daily operations effectively and efficiently.
- Engaged with guests in a friendly and approachable manner, enhancing their overall enjoyment of the venue.
- Participated in training sessions to develop skills in customer service and operational procedures.
- Demonstrated flexibility by adapting to changing situations and guest needs in a fast-paced environment.
- Handled cash transactions and maintained accurate financial records at the point of sale.
- Contributed to the setup and breakdown of events, ensuring smooth transitions and optimal guest experiences.
Temporary Representative
Manpower
Monterey, CA
03.2007 - 12.2013
- Coordinated daily office operations, ensuring efficient workflow and adherence to administrative protocols.
- Managed scheduling and staffing logistics for medical personnel, optimizing resource allocation to meet patient care demands.
- Facilitated communication between medical staff and administration to enhance operational effectiveness and patient satisfaction.
- Provided exceptional customer service to patients and families, addressing inquiries and managing confidential patient information with the utmost integrity and adherence to HIPAA regulations.
- Maintained up-to-date knowledge of healthcare staffing trends and regulations to inform strategic planning.
- Resolving issues promptly.
Education
Lead Academy Training -
County of Riverside
Riverside, CA, USANHA Licensed/State Certified -
U.S. Colleges
Riverside, CA, USANHA Licensed/State Certified - Medical Administration, Patient Billing
Career Mission College
Riverside, CA, USAMulti Skilled Health Tech Program/Certified Nursing Assistant/Home Health Aide -
Computer Trainers
Santa Cruz, CA, USAOffice Administration and Management -
Fresno City College
Fresno, CA, USACertifications -
San Francisco Community College
San Francisco, CA, USASkills
- Scheduling and Logistics
- Data Management
- Filling
- Typing
- Microsoft Windows 10
- Word
- Excel
- PowerPoint
Certification
- Lead Academy Training
- Certified Clinical Medical Assistant
- Phlebotomy (CPT 1)
- Adult First BLS Aide/CPR/AED
- Advanced First Aide
- EMT Basic
- Medical Administration
- Patient Billing
- Licensed C.N.A./H.H.A.
Hobbies and Interests
- Communication skills
- Customer service abilities
Timeline
Registrar of Voter
County of Riverside
10.2025 - 11.2025
Operator, Emergency Dispatch, Customer Service
PCN Communication
07.2020 - 06.2023
Cast Member
Disneyland Resort
03.2017 - 12.2022
Driver, Guest Relation
Mecum auction
09.2016 - 11.2024
Temporary Representative
Manpower
03.2007 - 12.2013
Lead Academy Training -
County of Riverside
NHA Licensed/State Certified -
U.S. Colleges
NHA Licensed/State Certified - Medical Administration, Patient Billing
Career Mission College
Multi Skilled Health Tech Program/Certified Nursing Assistant/Home Health Aide -
Computer Trainers
Office Administration and Management -
Fresno City College
Certifications -
San Francisco Community College