Reckarldey Donis
Fort Lauderdale,FL
Summary
Diligent and knowledgeable customer service professional with over 5 years of experience in retail and phone environments. Committed to providing customers with relevant information to support their purchasing decisions and promote best practices in firearm handling. Skilled at driving revenue growth and meeting sales objectives. Successful sales manager who promotes customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Well-versed in product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and a superior work ethic. Experienced retail sales professional with expertise in product placement, merchandising, inventory management, and shipment processing.
Overview
17
17
years of professional experience
Work History
Firearms Sales Associate
Revere Gun Range
09.2023 - Current
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Teller
Wells Fargo
06.2023 - 04.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained accurate records of customer transactions in line with bank procedures.
Retail Store Manager
Prime Communications AT&T
08.2019 - 12.2022
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evening Manager
Liquor and Wine Merchant
12.2016 - 09.2018
- Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards
- Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times
- Ensure guests greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation
- Ensure the store is well-maintained and exceeds company standards for appearance
- Verify goods received are consistent with vendor's invoice and product order; reconcile discrepancies; process invoices for payment
Evening Manager
Liquor and Wine Merchant
09.2011 - 03.2015
- Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards
- Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times
- Ensure guests greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation
- Ensure the store is well-maintained and exceeds company standards for appearance
- Verify goods received are consistent with vendor's invoice and product order; reconcile discrepancies; process invoices for payment
Professional Teller
Bank of America
08.2007 - 11.2011
- Strong mathematical & analytical skills to perform transactions accurately and efficiently
- Knowledge of banking regulations and compliance requirements to ensure transactions are conducted within legal and ethical guidelines
- Experience with cash handling and the ability to balance a cash drawer
- Motivate others and work in a team environment by constant coaching
Education
High School -
Piper High School
College - undefined
Broward College
Skills
Sales management
Sales promoting
Complaint resolution
Account updating
Scheduling
Documentation
Service standard compliance
High-energy attitude
Travel planning
Strategic sales
Timeline
Firearms Sales Associate
Revere Gun Range
09.2023 - Current
Teller
Wells Fargo
06.2023 - 04.2024
Retail Store Manager
Prime Communications AT&T
08.2019 - 12.2022
Evening Manager
Liquor and Wine Merchant
12.2016 - 09.2018
Evening Manager
Liquor and Wine Merchant
09.2011 - 03.2015
Professional Teller
Bank of America
08.2007 - 11.2011
College - undefined
Broward College
High School -
Piper High School
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