Marilyn Skredergard
Billings,MT
Summary
Knowledgeable support professional with experience assisting teachers in classrooms, between classes and during field trips. Certified legal assistant with background in Estate planning. Resourceful Intake Representative highly productive in completing tasks efficiently. Skilled in client communication, data entry, and case management software. Excel in active listening, empathy, and teamwork to ensure optimal service delivery and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Representative
Reciprocity Industries
Billings, MT
01.2024 - Current
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Ensured that all required forms are completed correctly by clients prior to representing.
- Actively participated in meetings related to new procedures or changes within the department.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Addressed and resolved client concerns or complaints related to the intake process.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Hotel Front Desk Clerk
Hilltop Inn And Suites
Billings, MT
03.2023 - 12.2024
- Processed payments from customers for room charges and incidentals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
Paraprofessional
Canyon Creek School
Billings, USA
08.2018 - 03.2023
- Understands confidentiality
- Team-oriented
- Offered students personalized educational, behavioral and emotional support
- Communicated confidential details about student behavior and performance with parents and authorized parties
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators
- Graded assignments and tests and documented results into filing systems
Legal Assistant
Rimel and Mrkich PLLC
Billings, USA
07.2009 - 08.2018
- Organized client calendars, prepared mailings and handled high call volumes
- Drafted various court documents, invoices and enclosures at attorneys' request
- Filed pleadings and paperwork with court clerk to meet strict deadlines
- Interviewed clients to obtain vital case information to support associates
- Entered client data into word to manage records and customer relationships
Education
Bachelor of Science - Health And Human Development
MSU
Bozeman, MT05.1992
Skills
- Customer Service
- Confidentiality
- Filing systems
- Problem-solving aptitude
- Office reception
- Taking Client Histories
- Data entry proficiency
- Workflow Management
Certification
Licensed Notary Public, 7 years, 2020, Lapsed
References
References available upon request.
Timeline
Intake Representative
Reciprocity Industries
01.2024 - Current
Hotel Front Desk Clerk
Hilltop Inn And Suites
03.2023 - 12.2024
Paraprofessional
Canyon Creek School
08.2018 - 03.2023
Legal Assistant
Rimel and Mrkich PLLC
07.2009 - 08.2018
Bachelor of Science - Health And Human Development
MSU
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