Redjinaud Alertte
Lake Worth,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Palm West Hospital. Proven ability to multitask and enhance customer satisfaction through effective communication and attention to detail. Recognized for resolving conflicts and fostering loyalty, ensuring a positive experience for diverse clientele.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Palm West Hospital
06.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Streamlined checkout process, reducing wait times for customers.
- Enhanced customer loyalty, remembering regulars' names and orders.
Customer Service Representative
Publix
02.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Perersonal Shopper
Walmart
03.2021 - 01.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Education
Lake Worth High School
Lake Worth, FL06.2021
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- Flexible schedule
- Working quickly
- Working with diverse people
- Interpersonal skills
- Patient care
Languages
French
Limited Working
English
Full Professional
Haitian creole
Native or Bilingual
Timeline
Food Service Worker
Palm West Hospital
06.2023 - Current
Customer Service Representative
Publix
02.2022 - 10.2023
Perersonal Shopper
Walmart
03.2021 - 01.2022
Lake Worth High School
Similar Profiles
Shirley JolicoeurShirley Jolicoeur
Neonatal Intensive Care Nurse at Palm West HospitalNeonatal Intensive Care Nurse at Palm West Hospital
Roberson RaymondR.T(R)(C.T.)(A.R.R.T)R.D.M.SRoberson RaymondR.T(R)(C.T.)(A.R.R.T)R.D.M.S
C.T Tech at Woodmont HospitalC.T Tech at Woodmont Hospital
Omar GuevaraOmar Guevara
Information Technology Director at HCA EFDV West Palm Beach HospitalInformation Technology Director at HCA EFDV West Palm Beach Hospital
Haylie HillsHaylie Hills
Lead Bartender/Supervisor at PopStrokeLead Bartender/Supervisor at PopStroke
Trina CampbellTrina Campbell
Supervisor, In-Room Dining at The Boca RatonSupervisor, In-Room Dining at The Boca Raton