Reece Brooks
Palm Bay,FL
Summary
I am a current student at the Florida Institute of Technology with experience in customer service leadership, business operations, data analysis, and technology support. I am passionate about making sure my team performs at a high level, efficiently solves problems, and helping create systems that improve business results.
My professional experience has given me hands-on experience in front-end operations, team support, analytics, and leadership, while also sharpening my communication and decision-making skills in a fast-paced environment. I take pride in being able to lead with professionalism, being able to work well under pressure, and always looking for ways to improve performance.
Outside of my professional career, I am interested in entrepreneurship, digital marketing, and personal branding. I enjoy building ideas and learning how to strategically execute these ideas to create a long-term success.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
Publix
Indialantic, FL
11.2025 - Current
- Assisted in training new team members on customer service protocols and company policies.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Maintained accurate records of customer interactions using internal systems.
- Collaborated with team to streamline processes for improved service delivery.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Evaluated customer service staff performance and provided constructive feedback.
- Led by example through consistently maintaining excellent performance standards.
Customer Service Staff
Publix
Palm Bay, FL
03.2024 - 11.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining high levels of customer satisfaction.
- Collaborated with team members to optimize store operations and enhance service delivery.
- Resolved customer complaints effectively, improving overall shopping experience.
- Trained new staff on product knowledge and customer service best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Publix
Palm Bay, FL
05.2022 - 03.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained clean and organized checkout area to enhance shopping experience for customers.
- Assisted in training new cashiers on point-of-sale systems and best practices for customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Front Service Clerk
Publix
Palm Bay, FL
08.2021 - 05.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize front service workflow and improve efficiency.
- Maintained cleanliness and sanitation in assigned areas, ensuring adherence to health and safety standards.
- Operated cleaning equipment such as floor scrubbers and vacuums for efficient surface maintenance.
- Assisted in training new staff on proper cleaning procedures and equipment usage for optimal performance.
Education
Bachelor of Business Administration - Marketing
Florida Institute of Technology
Melbourne, FL12-2027
High School Diploma -
Heritage High School
Palm Bay, FL05-2023
Bachelor of Business Administration - Management
Florida Institute of Technology
Melbourne, FL12-2027
Skills
- Team management
- Complaint resolution
- Call center experience
- Retail store support
- Leadership
- Conflict Resolution
- Microsoft Office
- Data Analysis
- Staff Training and Coaching
Timeline
Customer Service Team Leader
Publix
11.2025 - Current
Customer Service Staff
Publix
03.2024 - 11.2025
Cashier
Publix
05.2022 - 03.2024
Front Service Clerk
Publix
08.2021 - 05.2022
Bachelor of Business Administration - Marketing
Florida Institute of Technology
High School Diploma -
Heritage High School
Bachelor of Business Administration - Management
Florida Institute of Technology