Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk
Wildcat Fitness & Fun
06.2023 - Current
Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Front Desk
Genesis Health Clubs
10.2021 - 06.2023
Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Coordinated with various departments to address guest needs and provide seamless service experiences.
Streamlined front desk operations for improved efficiency and guest experience.
Sales Associate
Buckle
04.2021 - 08.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Agribusiness Operations
Kansas State University
Manhattan, KS
05.2024
Skills
Team player mentality
Reliability and punctuality
Patience and composure
Calendar Management
Problem-solving skills
Administrative Skills
Sales expertise
Office Management
Bookkeeping
Timeline
Front Desk
Wildcat Fitness & Fun
06.2023 - Current
Front Desk
Genesis Health Clubs
10.2021 - 06.2023
Sales Associate
Buckle
04.2021 - 08.2022
Bachelor of Science - Agribusiness Operations
Kansas State University
Similar Profiles
BRIAN KIPROTICHBRIAN KIPROTICH
Volunteer Play area supervisor at Rupaz Fun ‘N’ Fitness centreVolunteer Play area supervisor at Rupaz Fun ‘N’ Fitness centre