Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reecheetah Jackson

Customer Service
Houston,TX

Summary

Motivated Customer Service Worker with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Lead Food Service Worker

Sodexo USA
Houston, TX
09.2017 - Current
  • Provide leadership, direction, and training to food service personnel; assign job duties and oversee the completion of tasks.
  • Provide on-site, immediate resolution of customer service needs. Provide overall direction of food service operation in absence of the supervisor.
  • Maintain familiarity with the electronic Point of Sale (POS) system, , including cash registers, scanners, and basic troubleshooting
  • Learned other teammates' work tasks to train as backup.
  • Provide input to the supervisor concerning performance of subordinate Food Service Workers to allow accurate and fair evaluation of their performance.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

District Clerk

Harris County Courthouse
Houston, TX
03.2016 - 08.2017
  • Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
  • Managed court sessions, maintaining attendant records for court proceedings.
  • Researched laws, court decisions and other documents relevant to cases before court to aide in judge's decision-making.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Updated firm's database with new information for client records and financial documents.

Customer Service Representative

City Of Houston Public Works
Houston, TX
12.2012 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.

Hotel Front Desk Supervisor

Courtyard By Marriott
Pearland, TX
02.2007 - 10.2013
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Designed employee work schedules to address complete operational needs.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Developed and maintained courteous and effective working relationships.

Customer Service Cashier

H-E-B Plus
Pearland , TX
09.2005 - 04.2008
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Worthing High School
Houston, TX
08.2001 - 05.2005

Skills

    ServSafe

undefined

Timeline

Lead Food Service Worker

Sodexo USA
09.2017 - Current

District Clerk

Harris County Courthouse
03.2016 - 08.2017

Customer Service Representative

City Of Houston Public Works
12.2012 - 05.2016

Hotel Front Desk Supervisor

Courtyard By Marriott
02.2007 - 10.2013

Customer Service Cashier

H-E-B Plus
09.2005 - 04.2008

High School Diploma -

Worthing High School
08.2001 - 05.2005

Similar Profiles

CREATE PROFILE
Reecheetah JacksonCustomer Service