Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reed Abercrombie

Painesville,OH

Summary

Dynamic Service Manager with a proven track record at Chipotle, excelling in conflict resolution and customer service. Enhanced client satisfaction through personalized interactions, fostering loyalty and repeat business. Skilled in team leadership and organization, effectively training staff to improve performance and streamline operations for optimal service delivery.

Overview

5
5
years of professional experience

Work History

Service Manager

Chipotle
10.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Grocery Stocker

Giant Eagle
11.2020 - 08.2022
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Maintained effective team member communication.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Education

Harvey High School
Painesville, OH

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Time management
  • Conflict resolution
  • Workflow management

Timeline

Service Manager

Chipotle
10.2022 - Current

Grocery Stocker

Giant Eagle
11.2020 - 08.2022

Harvey High School

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