Reed Gerritsen
Prosper,US
Summary
Dynamic professional with a proven track record at Multimedia Solutions Group, excelling in roles from Install Technician to Project Designer. Expert in system configuration and interpersonal communication, I significantly enhanced customer satisfaction and operational efficiency. Skilled in diagnostics and problem-solving, my contributions led to notable project successes and performance improvements.
Overview
7
7
years of professional experience
Work History
Install Technician
Multimedia Solutions Group
04.2022 - 07.2025
- Conducted site surveys to determine optimal placement of hardware components within customer environments.
- Provided technical support for customers with installation inquiries via phone, email, and chat.
- Installed and configured hardware components such as routers, switches, servers, and firewalls according to customer specifications.
- Generated detailed reports outlining the work performed during each installation job.
- Trained other technicians on proper installation procedures as well as safety protocols when working at customer sites.
- Demonstrated a high level of professionalism when dealing with customers both in person and over the phone.
- Maintained inventory records for installed hardware components.
- Assisted customers with the setup of their home networks including configuring Wi-Fi access points and providing basic troubleshooting advice.
Project Designer
Multimedia Solutions Group
03.2022 - 04.2022
- Conducted research to inform design decisions and identify innovative solutions.
- Created detailed project plans, including timelines and milestones for successful completion of projects.
- Maintained a high level of accuracy in all documentation related to project development.
Sales Representative
Market Maker Leads
02.2022 - 03.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
Kitchen Prep Cook
Olive Garden
10.2021 - 01.2022
Shift Leader
Jersey Mike’s Subs
03.2021 - 08.2021
Server
Hutchins Bbq
10.2020 - 03.2021
Kitchen Staff Member
Jersey Mike’s Subs
07.2018 - 09.2020
Education
High School Diploma -
Prosper High School
Prosper, TX05.2020
Skills
- Account servicing
- Lead prospecting
- Network development
- Product promotions
- Interpersonal communication skills
- Customer Relations
- Problem solving strength
- Systems and software programs
- Records management
- Performance improvement
- Field service
- Hardware assembly
- Diagnostics and troubleshooting
- Electrical wiring
- Upselling skills
- System configuration
Timeline
Install Technician
Multimedia Solutions Group
04.2022 - 07.2025
Project Designer
Multimedia Solutions Group
03.2022 - 04.2022
Sales Representative
Market Maker Leads
02.2022 - 03.2022
Kitchen Prep Cook
Olive Garden
10.2021 - 01.2022
Shift Leader
Jersey Mike’s Subs
03.2021 - 08.2021
Server
Hutchins Bbq
10.2020 - 03.2021
Kitchen Staff Member
Jersey Mike’s Subs
07.2018 - 09.2020
High School Diploma -
Prosper High School
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