Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic
Reem Alaaeldin

Reem Alaaeldin

Novi,USA

Summary

Dynamic banking professional with a proven track record at Fifth Third Bank, excelling in customer relationship management and financial solutions. Demonstrated expertise in cross-selling and compliance, coupled with exceptional problem-solving and leadership skills. Adept at analyzing client needs to drive satisfaction and achieve commercial targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Banker

Fifth Third Bank
Farmington Hills, MI
09.2024 - Current
  • Assist customers with banking transactions, including deposits, withdrawals, and loan applications.
  • Provide financial solutions by recommending bank products such as credit cards, loans, and investment accounts.
  • Maintain compliance with banking regulations and security procedures.
  • Analyze customer needs and offer tailored financial guidance.
  • Handle cash management and ensure accuracy in financial transactions.

Relationship Manager

Qatar National Bank-Egypt
06.2022 - 08.2024
  • Attained commercial objectives for digital products and services.
  • Supported clients in utilizing digital offerings effectively.
  • Addressed frequent customer inquiries about digital services.
  • Assisted customers in the branch while directing them to QNBAA channels according to their requirements.
  • Resolved customer disputes, incoming calls, and emails.
  • Prepared reports on non-performing loans and negative balance clients.
  • Maintained accuracy by updating customer data frequently.
  • Monitored and maintained the appearance of the ATM area, branch entrance, and lobby.
  • Assisted clients at the branch to ensure their satisfaction.

Relationship Manager

Qatar National Bank-Egypt
12.2017 - 06.2022
  • Handle relationships with the assigned portfolio
  • Represent active daily point-of-contact for customers requesting or inquiring on different bank products (whether in person or by phone)
  • Set effective action plans to achieve the Portfolio targets as designated by the Segment development
  • Maintain and develop cross-selling transactions through cultivation of account relationships
  • Maintain personal contacts with individuals through business calls and cross selling
  • Developing new business from prospect customers through the utilization of all services of the bank and augment services in the ones already established
  • Ensuring the correct functioning and implementation of The Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and where possible

Hagopian Rug, Carpet and flooring Service
01.2015 - 01.2016
  • Weekly, monthly, and year-end accounting functions
  • Assisted in bank reconciliation and journal entries

Office manager

Elsharnouby and Associates,P.C.Attorneys & Counselors at law
01.2011 - 01.2014
  • Maintain excellent customer service skills while greeting clients
  • Scheduling appointments and collective payments for services

Supervisor

Tim Horton's
01.2010 - 01.2012
  • Managed a team of 5 workers
  • Handling customer complains
  • Inventory control and loss prevention

Education

General Business Diploma -

SchoolCraft Community College
Michigan
01.2015

Business Administration -

Pharos University
Alexandria, Egypt
01.2010

Skills

  • Excellent interpersonal skills
  • Excellent planning skills
  • Excellent directing skills
  • Excellent managerial skills
  • Excellent leadership skills
  • Excellent problem-solving skills
  • Excellent negotiation skills
  • High analytic skills
  • High observational skills
  • Excellent computer knowledge
  • Ability to manage different tasks and assignments in parallel and in a timely manner

Certification

  • Soft skills - selling skills QNB
  • Introduction to banking
  • Team building and communication course
  • Introduction to forgery and fraud
  • Product & Service awareness
  • Introduction to AML (QNB)
  • Compliance & AML training (QNB)
  • Teller Technical (QNB)
  • Marketing & Retail Training
  • Mortgage finance
  • Organization Development & Engineering
  • Foreign account Tax compliance (FATCA)
  • PC-Info Sec - BCM

Personal Information

Date of Birth: 08/01/89

Languages

English
Professional
Arabic
Full Professional

Timeline

Banker

Fifth Third Bank
09.2024 - Current

Relationship Manager

Qatar National Bank-Egypt
06.2022 - 08.2024

Relationship Manager

Qatar National Bank-Egypt
12.2017 - 06.2022

Hagopian Rug, Carpet and flooring Service
01.2015 - 01.2016

Office manager

Elsharnouby and Associates,P.C.Attorneys & Counselors at law
01.2011 - 01.2014

Supervisor

Tim Horton's
01.2010 - 01.2012

General Business Diploma -

SchoolCraft Community College

Business Administration -

Pharos University

Similar Profiles

CREATE PROFILE
Reem Alaaeldin