REEM ALASRI
Lackawanna,NY
Summary
Dedicated IT student specializing in cyber security, set to graduate in 2026. Demonstrated proficiency in multitasking and adaptability through cross-training at Target, where I excel as a Service Advocate and General Merchandise Worker. Proven ability to lead and train new team members as a Team Trainer. Previously, contributed to operational efficiency at JCPenney as a Cashier. Adept at leveraging technical knowledge to enhance organizational security measures.
Overview
5
5
years of professional experience
Work History
Receptionist
Value Vision Optical
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Consistently upheld cleanliness standards in the front desk area to leave a favorable impression on visitors.
- Verified and entered patient insurance eligibility.
- Coordinated appointment schedules.
Cash Office Associate
Target
11.2022 - Current
- Processed payments, reconciled accounts and made bank deposits.
- Verified cash drawer, counted money and balanced receipts.
- Identified suspicious activities or irregularities and reported to management immediately.
- Trained new employees on proper cash handling techniques and policies.
- Operated a variety of office equipment such as calculators, scanners.
- Prepared reports summarizing daily transactions for management review.
- Organized work area to maintain cleanliness and safety standards.
Service Advocate/General Merchandise Associate
Target
07.2021 - Current
- Assisted customers in resolving service issues by troubleshooting technical problems.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Developed relationships with customers through proactive outreach efforts.
- Identified opportunities to upsell or cross-sell products based on customer needs and preferences.
- Developed strategies for improving overall efficiency of the department's workflow.
- Provided advice to customers on product features, benefits and usage.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Collaborated with other departments to resolve any issues that arose during manufacturing operations.
- Investigated potential problems or discrepancies during production runs and took corrective action when necessary.
- Operated forklifts and other heavy machinery used in loading and unloading materials from trucks.
- Monitored inventory levels to ensure adequate supply for production needs.
- Assisted in the installation of new products or systems according to manufacturer specifications.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Cashier
Jcpenney's
08.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
WNY School of Real Estate
Buffalo, NYAssociate Degree - Information Technology/ Cyber Security
Eric Community College
Buffalo, NYHigh School Diploma - undefined
Lackawanna High School
Lackawanna, NY06.2022
Skills
- Technical Support
- Sales Transaction Processing
- Deposit Preparation
- Cash Handling
- Opening and Closing Procedures
- Staff Management
- Inventory Auditing
- Business Administration
- Documentation Skills
- Staff Training
- Customer Service
- Sales Techniques
- Customer Relations
- Staff Supervision
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Receptionist
Value Vision Optical
04.2024 - Current
Cash Office Associate
Target
11.2022 - Current
Service Advocate/General Merchandise Associate
Target
07.2021 - Current
Cashier
Jcpenney's
08.2020 - 05.2021
High School Diploma - undefined
Lackawanna High School
WNY School of Real Estate
Associate Degree - Information Technology/ Cyber Security
Eric Community College
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