Reese Billington

Summary

Highly motivated and entrepreneurial Loan Processor with a strong background as an Account Executive. Skilled in communication, interpersonal relations, and problem-solving. Thrive in collaborative, fast-paced, and dynamic environments, consistently focused on delivering results that support company, personal and customer objectives. Seeking ta challenging opportunity to advance my career and contribute to a dynamic team in New York City.

Overview

years of professional experience

Work History

Loan Processor

Ascent Funding

05.2024 - Current

Reviewed and processed over 2,500 applications with accuracy and efficiency in the evaluation process while keeping in concordance with compliance regulations.
Utilize internal systems to process and enter college transcripts, ensuring data integrity and confidentiality.
Assist applicants with troubleshooting applications errors, offering step-by-step support for document and task submission.
Kept abreast of industry trends, regulatory updates, and best practices in order to provide informed guidance to students financing their education.
Identified opportunities for process improvements via AI, implementing changes that led to increased productivity and reduced turnaround time for applicants.

Home Stylist

West Elm

07.2023 - 01.2025

Collaborated with clients to create a vision that perfectly matches their style and budget.
Used up-selling techniques to exceed weekly monetary goals of $1500.
Conducted home visits and monitored client progress in their home.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.

Office Administrator

KC College Consulting

05.2023 - 12.2023

Developed and implemented processes and procedures to streamline office operations
Created a database of student records that improved customer relations
Organized and updated 50+ Excel spreadsheets

Account Executive

Truxio

11.2022 - 05.2023

100% 2023 Q1 Attainment
100% 2022 Q4 Attainment
Extensive phone training: conducted upwards of 80 cold calls a day.
Maximized customer satisfaction through regular follow-up and proactive problem resolution.
Negotiated favorable shipping rates with carriers, resulting in significant cost savings.

Education

Bachelor of Science - Commerce And Business Administration

The University of Alabama

Tuscaloosa, AL

05.2022

Skills

Loan servicing
Accuracy and precision
Application assessment
Verification procedures

Customer service
Hubspot
AWS
AI system integration

Timeline