Reese Fisher
Katy,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx Express
04.2020 - Current
- Plan, organize, staff, direct and control specific day-to-day operations within the station
- Assign and manage employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality
- Determine opportunities for improvement of key metrics and execution action plans to achieve results
- Lead daily employee planning meetings to ensure workforce communication and understanding of operational updates and daily goals
- Develop and administer company-employee relations strategies
- Investigate, and resolve customer service issues
- Assist in hiring process as well as staff performance evaluation, conducting reviews and administering disciplinary action as required.
- Manage an Express operation with over 300 employees and was able to improved service to our customers by 8% year over year.
Courier/Driver
FedEx Express
02.2018 - 04.2020
- Operated company vehicles safely in all types of driving and weather conditions
- Provided courteous and efficient delivery and pick-up of packages for FedEx Express customers
- Maintained good relationships with customers on route and provided outstanding customer service experience
- Managed route time efficiently to ensure that scheduled pick-ups and deliveries for the day are completed
- Completed Advance into Management (AiM) Program, enhancing leadership/management concepts and skills.
Retail Sales Consultant
AT&T
08.2016 - 01.2018
- Handled all administrative aspects of a sale included: completions of customer contracts and warranties, pulled products from inventory, accepted customer payments and filed the completed orders
- Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
- Attended monthly training sessions to improve selling techniques
Education
Bachelor of Arts - Sociology
University of Missouri
Columbia, MOSkills
- Strong Communication
- Excellent Customer Service
- Attention to Detail
- Interpersonal Communications
- Public Speaking
- Strong Leadership/Management
- Creativity
- Business Development Understanding
- Employee Motivation
- Decision-Making
- Critical Thinking
- Productivity Improvement
- Computer Literate
- Complex Problems Analysis
Accomplishments
- 2021 Outstanding Engagement Award (SFA)
- 2021 FedEx Express Station Of The Year Recipient
- 2019 One Year Safe Driving Award, FedEx Express
- 2019 One Year of Service FedEx Express, FedEx Express
- 2017 Best Month over Month Sales Consultant, AT&T
Timeline
Operations Manager
FedEx Express
04.2020 - Current
Courier/Driver
FedEx Express
02.2018 - 04.2020
Retail Sales Consultant
AT&T
08.2016 - 01.2018
Bachelor of Arts - Sociology
University of Missouri