Reese Hahn

Customer Service Responsibilities

• Answer incoming phone calls and emails from clients
• Issue certificates of insurance (COIs)
• Request and process evidence of insurance documents
• Handle billing inquiries and payment questions
• Assist clients with claims reporting and claim status updates
• Schedule policy reviews and follow-up appointments
• Maintain positive client relationships and provide exceptional customer service

Administrative Responsibilities

• Schedule appointments and maintain calendars
• Organize and maintain electronic client files
• Scan, upload, and index documents into agency management systems
• Process incoming and outgoing mail
• Track outstanding paperwork and follow up as needed
• Maintain office supplies and administrative records

Sales Support Responsibilities

• Follow up on leads and prospects
• Conduct renewal reminder calls
• Maintain customer relationship management (CRM) records
• Generate renewal and prospecting reports

Skills Typically Required

• Excellent verbal and written communication
• Strong customer service skills
• Attention to detail
• Ability to multitask and prioritize
• Professional phone etiquette
• Data entry and computer proficiency
• Problem-solving and conflict resolution
• Time management and organizational skills

• Supervised children's activities, ensuring safety and engagement in a nurturing environment.
• Prepared nutritious meals and snacks tailored to dietary restrictions and preferences.
• Implemented educational games that promoted cognitive development and creativity.
• Established consistent routines to foster a sense of security for children in care.
• Communicated effectively with parents regarding child progress, concerns, and daily activities.
• Developed positive relationships with families, building trust through open dialogue and feedback.

• Assisted clients in selecting services and products, enhancing overall customer satisfaction.
• Maintained cleanliness and organization of the waxing stations to ensure a welcoming environment.
• Educated customers on skincare routines and post-wax care, promoting product sales.
• Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
• Collaborated with team members to optimize service delivery during peak hours.
• Responded promptly to customer inquiries, providing information and resolving issues effectively.
• Participated in training sessions to develop product knowledge and improve service techniques.
• Expanded client base through proactive outreach, resulting in increased sales opportunities.

• Awarded Volunteer/service achievement
• Honoree of NHS
• magna cum laude graduate

College student with one year of completed coursework, continuing studies toward a degree in Biological Sciences.