Summary

Overview

Work History

Education

Skills

Timeline

Reese Lewis

Summary

Property Management professional with experience in providing high end customer service and support for luxury apartments with strong knowledge in sales, marketing, property and office management operations, client escalations, creating and certifying lease contracts, event planning, budgeting, team management, account reconciliation, and account management.

Overview

years of professional experience

Work History

Membership Director

Equinox

Hawthorne, USA

01.2022 - Current

Manage 130+ accounts, maintaining top sales status and driving membership growth
Lead end-to-end account management from lead generation to renewals, ensuring client success
Build strong client relationships to enhance retention and satisfaction
Develop strategic success plans, aligning company products with client goals
Analyze market trends for optimal pricing strategies, boosting profitability
Organized and facilitated monthly membership meetings.
Developed and implemented new member recruitment initiatives.
Resolved customer complaints regarding sales and service.
Managed membership database, ensuring accuracy of data entry.

Leasing Manager

UDR

Huntington Beach, USA

04.2019 - 02.2022

Conducted market research to identify potential tenants and rental rates.
Created leasing contracts, collected rent payments, and maintained tenant records.
Coordinated move-in and move-out procedures including inspections and cleaning services.
Performed regular site visits to check on conditions of the premises.
Resolved tenant complaints in a timely manner to maintain positive relationships.
Ensured that all paperwork was completed correctly prior to signing leases.
Established policies for late fees, pet ownership, smoking regulations.

Property Manager

MAA

San Antonio, TX

02.2016 - 12.2018

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Facilitated tenant paperwork processing and verification.
Streamlined property maintenance schedules, improving tenant satisfaction scores by 15%
Led a team of 15 staff members, enhancing operational efficiency and reducing turnaround time by 10%
Inspected leasing tour paths daily, coordinating with maintenance for optimal show quality
Ensured compliance with housing laws and company policies, maintaining operational integrity

Assistant Manager

MAA

San Antonio, USA

02.2015 - 02.2016

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Recruited and trained new employees to meet job requirements.
Assisted property manager in leasing and marketing activities.
Ensured compliance with all applicable laws related to fair housing practices.
Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.