Reese Oliver
Lago Vista,TX
Summary
Detail-oriented food service professional with strong problem-solving skills. Committed to delivering exceptional customer service while maintaining high standards of cleanliness and efficiency.
Overview
6
6
years of professional experience
Work History
Food Service Worker
Aramark
Lago Vista, TX
10.2024 - Current
- Prepared and served food in compliance with health and safety standards.
- Maintained cleanliness of dining areas and food preparation stations.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to enhance service efficiency during peak hours.
- Monitored food quality and freshness, making adjustments as necessary for optimal service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Teller
PNC Bank
Lago Vista, TX
04.2022 - 09.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers in account inquiries, providing exceptional service to enhance satisfaction.
- Managed cash drawer operations, balancing daily transactions with precision and attention to detail.
- Collaborated with team members to streamline transaction processes, improving workflow efficiency.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Maintained up-to-date knowledge of products and services, offering tailored solutions to meet customer needs.
- Resolved customer issues promptly, utilizing problem-solving skills to uphold branch reputation for service excellence.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
House Cleaner
Hot Mess Lakeside
Lago Vista, TX
08.2021 - 01.2022
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized eco-friendly cleaning products to enhance safety and sustainability during cleaning tasks.
- Organized and managed cleaning supplies, maintaining inventory for efficient workflow.
- Developed efficient cleaning schedules tailored to client needs, improving overall service delivery.
- Trained new staff on proper cleaning techniques and safety protocols, fostering a team-oriented environment.
- Implemented quality control checks to ensure adherence to company standards in every cleaning assignment.
- Collaborated with clients to address specific requests and improve customer satisfaction through tailored services.
EVS Floor Technician
Dell Children's Medical Center
Austin, TX
08.2020 - 01.2021
- Operated floor cleaning equipment to maintain sterile environments.
- Conducted regular inspections of facilities to ensure cleanliness standards.
- Collaborated with healthcare staff to prioritize cleaning tasks effectively.
- Trained junior technicians on proper cleaning procedures and safety protocols.
- Implemented efficient workflows to enhance productivity in cleaning operations.
- Responded promptly to urgent cleaning requests in high-traffic areas.
- Reduced cross-contamination risks by following proper infection control practices during all tasks.
- Contributed to waste reduction initiatives by properly disposing of used materials according to company policies and procedures.
- Maintained a safe work environment through adherence to OSHA guidelines and company safety protocols.
- Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
- Upheld high standards of professionalism when interacting with patients, visitors, and staff during daily duties.
Education
GED -
Cedar Ridge High School
Round Rock, TXSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Attention to detail
- Strong communication skills
- Positive attitude and energy
- Fast-paced environment
- Working quickly
- Productivity and efficiency
Timeline
Food Service Worker
Aramark
10.2024 - Current
Teller
PNC Bank
04.2022 - 09.2024
House Cleaner
Hot Mess Lakeside
08.2021 - 01.2022
EVS Floor Technician
Dell Children's Medical Center
08.2020 - 01.2021
GED -
Cedar Ridge High School