Reese Shanahan
Northbrook,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities such as answering phone calls, handling in-person customers, and project completion. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Northbrook Park District
01.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
Machine Programmer
Atlas Fibre
01.2022 - 08.2022
- Analyzed job orders and performed necessary calculations while modifying existing programs for increased efficiency.
- Created instructions for machinists and reviewed 2D CAD design blueprints.
- Inspected finished products to verify compliance with production tolerances.
- Translated work orders and blueprints into machining parameters and plans.
- Programmed work paths for both mills and lathes.
Education
Associate of Science - Aviation
Parkland College
Champaign, IL12.2026
Skills
- Account Management
- Conflict Mediation
- Sales Report Generation
- Reading Comprehension
- Persuasion
- Prioritization
- Microsoft Windows
Timeline
Machine Programmer
Atlas Fibre
01.2022 - 08.2022
Customer Service Representative
Northbrook Park District
01.2021 - 08.2023
Associate of Science - Aviation
Parkland College
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