Refujio B. Gonzalez Jr
Wichita
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
28
28
years of professional experience
Work History
Sales and Service Specialist
Firestone Auto Care
08.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Conducted vehicle inspections to assess service needs and recommended appropriate solutions.
- Managed point-of-sale transactions, ensuring accurate billing and efficient processing of payments.
- Developed strong customer relationships through proactive follow-up on service recommendations.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
Store Manager
AutoZone
07.2010 - 03.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Parts/Service Writer
Steven Chrysler Jeep Dodge
12.2006 - 07.2010
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Assisted customers in understanding repair options and associated costs, ensuring transparency.
- Developed detailed service quotes using dealership management software to streamline processes.
- Collaborated with technicians to prioritize repair jobs based on urgency and customer needs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Service Technician/Service Writer
Pep Boys Auto Parts & Service
09.2002 - 12.2006
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Analyzed developments in field to update instruction literature.
- Communicated with customer representatives for feedback and distribution.
- Conducted routine maintenance services, enhancing vehicle reliability and safety for clients.
- Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance services.
- Enhanced customer relations by providing expert advice on vehicle care and preventative maintenance options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Assistant Manager
Long Johns Silvers
10.1998 - 09.2002
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Analyzed developments in field to update instruction literature.
- Communicated with customer representatives for feedback and distribution.
- Conducted routine maintenance services, enhancing vehicle reliability and safety for clients.
- Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance services.
- Enhanced customer relations by providing expert advice on vehicle care and preventative maintenance options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Wichita East High School
2301 E. Douglas Avenue05-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- Shift scheduling
- Team leadership and coaching
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Policies and procedures
Timeline
Sales and Service Specialist
Firestone Auto Care
08.2025 - Current
Store Manager
AutoZone
07.2010 - 03.2025
Parts/Service Writer
Steven Chrysler Jeep Dodge
12.2006 - 07.2010
Service Technician/Service Writer
Pep Boys Auto Parts & Service
09.2002 - 12.2006
Assistant Manager
Long Johns Silvers
10.1998 - 09.2002
Wichita East High School