Regan Brown
Mendenhall
Summary
Dynamic customer service professional with a proven track record at Fleetway Market, excelling in cash handling and fostering customer loyalty. Recognized for training new staff and enhancing guest experiences through effective communication and teamwork. Committed to maintaining high standards of service and operational efficiency, ensuring customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Cashier
Fleetway Market
02.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Trained new cashiers on policies, procedures, and best practices for efficiency.
- Monitored inventory levels at checkout to assist in stock replenishment efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Dixie National Steakhouse
02.2025 - 02.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance store efficiency during peak hours.
- Implemented strategies to reduce transaction times, improving overall customer satisfaction.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Cashier
Dixie National Steakhouse
02.2024 - 02.2024
- Assisted customers with transactions, ensuring accurate processing of payments and receipts.
- Managed cash register operations, maintaining organized cash drawers and balancing cash at end of shifts.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Waitress Trainer
Steakhouse on Main
03.2023 - 02.2024
- Trained new waitstaff on menu knowledge and service protocols.
- Assisted in developing training materials and standard operating procedures.
- Demonstrated effective customer service techniques to enhance guest experiences.
- Oversaw onboarding process for new employees to ensure smooth integration.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Education
High School Diploma -
Simpson County Academy
Mendenhall, MSAssociate of Arts - Agricultural Business And Management
Pearl River Community College
Poplarville, MS05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Cashier
Dixie National Steakhouse
02.2025 - 02.2025
Cashier
Fleetway Market
02.2024 - Current
Cashier
Dixie National Steakhouse
02.2024 - 02.2024
Waitress Trainer
Steakhouse on Main
03.2023 - 02.2024
High School Diploma -
Simpson County Academy
Associate of Arts - Agricultural Business And Management
Pearl River Community College