Final year college student seeking stable position to enhance professional experience.
Overview
6
6
years of professional experience
Work History
Server
Champs Sports Grill
State College
05.2024 - 08.2026
Managed high-volume tables in fast-paced sports bar, ensuring timely service and customer satisfaction.
Processed large orders during peak game-day crowds, contributing to seamless operations and guest experience.
Memorized extensive food and drink menus to deliver prompt and knowledgeable service.
Trained new servers on menu items and service standards, enhancing team performance and service quality.
Developed strong multitasking, communication, and teamwork skills in a demanding environment.
Barista
Starbucks
Lumberton
01.2022 - 09.2022
Met store operating policies and standards by providing quality beverages and food products, ensuring accurate cash handling, and maintaining store safety and security.
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
Engaged with customers by responding to needs through clear, pleasant communication, enhancing customer satisfaction.
Utilized strong communication skills to foster positive interactions with colleagues and clients.
Collaborated with team members to strengthen relationships and streamline store operations.
Performed various tasks within the store during each shift to support daily operations.
Lead Customer Service Associate
Wawa
Lumberton
09.2020 - 12.2021
Customer service driven ensuring exceptional customer service is being delivered.
Collaborated with store management team to enhance performance through effective customer service strategies.
Utilized strong interpersonal skills to effectively address customer inquiries and resolve issues.
Provide direction, motivation, and coaching for associates during the shift.
Managed store operations during absence of senior manager, ensuring continuity in service and support.
The Customer Service Associate would assist store management in customer service, product availability, safety, shift management, and vendor care.
Executed cash register duties, food preparation, and general housekeeping.