Regan Cross
Ypsilanti,MI
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Maiz Mexican Cantina
05.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and run check-out.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Social Work Intern/ Housing Case Manager
Shelter Association Of Washtenaw County
01.2021 - 01.2022
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
ABA Therapist
Centria Autism Services
08.2020 - 04.2021
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Monitored and documented client progress using data collection techniques.
Server
Buffalo Wild Wings
10.2019 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Youth Care Specialist
Eagle Village Residential Care
09.2018 - 10.2019
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Education
Master of Science - Social Work
Eastern Michigan University
Ypsilanti, MI05.2024
Bachelor of Science - Social Work
Ferris State University
Big Rapids, MI08.2021
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05.2016
Skills
- Conflict Resolution Techniques
- Teamwork and Professionalism
- Complex Problem-Solving
- Hospitality Service Expertise
- Dining Crew Workflow Optimization
Languages
Spanish
Professional Working
Timeline
Server
Maiz Mexican Cantina
05.2021 - 08.2023
Social Work Intern/ Housing Case Manager
Shelter Association Of Washtenaw County
01.2021 - 01.2022
ABA Therapist
Centria Autism Services
08.2020 - 04.2021
Server
Buffalo Wild Wings
10.2019 - 03.2020
Youth Care Specialist
Eagle Village Residential Care
09.2018 - 10.2019
Master of Science - Social Work
Eastern Michigan University
Bachelor of Science - Social Work
Ferris State University
Associate of Arts -
Grand Rapids Community College
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