Regan Griffin
Fort Worth,TX
Summary
Dependable and seasoned professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
4
4
years of professional experience
Work History
Guest Communications Specialist
Empire Recreation Management, WhoaZone
Fort Worth, TX
05.2024 - 09.2024
- Seasonal and Remote role.
- Initiate pre-visit contact with potential guests via phone calls, emails, and online chats.
- Provide exceptional customer service by answering questions about WhoaZone's attractions, pricing, promotions, and special events.
- Process reservations and bookings accurately and efficiently.
- Maintain a positive and professional demeanor while handling multiple inquiries simultaneously.
- Document guest interactions in a detailed and organized manner.
- Meet sales and service standards, evaluated by a quality assurance program.
Guest Communications Specialist/Manager on Duty
Empire Recreation Management/WhoaZone
Grapevine, TX
06.2023 - 09.2024
- Hybrid remote/onsite seasonal role
- Reviewed documents for accuracy prior to submission or publication.
- Analyzed customer needs and recommended appropriate products or services.
- Performed daily operational tasks, POS sales.
- Money management.
- Processed injury reports.
- Identified needs of customers promptly and efficiently.
- Maintained a positive and professional demeanor while handling multiple inquiries simultaneously.
Team Leader
Chic-Fil-A
Fort Worth, TX
03.2021 - 06.2022
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2023
Skills
- Proficient POS Operation
- Money Handling
- Exceptional Interpersonal Skills
- Extensive Experience in Guest Communications/Services
- Ability to Delegate and Facilitate Operational Tasks
- Experience in leadership
- Professional Demeanor
- Team Collaboration
- Organizational Skills
- Task Prioritization
- Self Motivation
- Multitasking
- Reliability
- Problem-solving abilities
Affiliations
- I am a huge artist, focused on drawing, painting!
- I love to read
- Gardening is a huge hobby of mine
Languages
Spanish
Professional
References
References available upon request.
Timeline
Guest Communications Specialist
Empire Recreation Management, WhoaZone
05.2024 - 09.2024
Guest Communications Specialist/Manager on Duty
Empire Recreation Management/WhoaZone
06.2023 - 09.2024
Team Leader
Chic-Fil-A
03.2021 - 06.2022
High School Diploma -
Timber Creek High School
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