Regan Hausmann
Mankato,MN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments due to curated time management and social skills.
Overview
5
5
years of professional experience
Work History
Hostess/Waitress
Rebecca's Cafe
10.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier/Customer Service Representative
Fleet Farm
04.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, returns, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Basketball Referee
Becker Youth Basketball Association
11.2018 - 02.2021
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Identified player infractions and determined appropriate penalties.
- Called game violations with confidence and integrity while officiating.
- Controlled game flow to maintain safe and fair environment.
- Earned frequent recommendations for being fair and consistent official.
Education
High School Diploma -
Becker Senior High School
Becker, MN05.2023
Skills
- Social Perceptiveness
- Safe Food Handling Procedures
- Efficiency
- Multitasking
- Hospitality
- Teamwork
- Detail Orientated
Languages
Spanish
Limited Working
Timeline
Hostess/Waitress
Rebecca's Cafe
10.2021 - Current
Cashier/Customer Service Representative
Fleet Farm
04.2021 - 10.2021
Basketball Referee
Becker Youth Basketball Association
11.2018 - 02.2021
High School Diploma -
Becker Senior High School
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