Madeline Shifflett
Niagara Falls,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organization, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Social media-driven professional committed to applying great brand promotion skills in a fast-paced environment. A determined individual ready to handle all types of duties as part of a great team. Looking for a Social Media Coordinator position. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
6
6
years of professional experience
Work History
Hostess/Waitress
Lamar Yard
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Sales Representative
Club Monaco
12.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Benchmark Hospitality International
Benchmark Hos
08.2020 - 05.2021
- First line of communication with all guests via phone
- Assist guests with travel and room selection
- Provides concierge services to guests to ensure needs are met
- Encourage guests to upgrade accommodations and services to meet the business goals of the property
- Manages any guest property issues.
Summer Nanny
06.2020 - 08.2020
- Supervised daily activities
- Managed activity and meal budget.
Summer Nanny
06.2019 - 08.2019
- Supervised daily activities
- Managed activity and meal budget.
Pet Sitter
01.2018 - Current
- Manage pet schedule
- Ensure that pet and home are secured.
Education
University of Mississippi
High School Diploma -
Oak Ridge High School
06.2021
Skills
- Customer Service
- Handling Complaints
- Salesmanship
- Critical Thinking
- Social Perceptiveness
- Initiative and Self-Motivation
- Professional Appearance
- Photography and Videography and Editing
- Patience and composure
- Organization and Time Management
- Reliability and punctuality
- Content Development
Clubs And Community Service
- Delta Gamma Sorority, 2021, Current, Raised funds for service for sight through community events, Participates in raising "Toby" the service dog in training, Solicited and collected school supplies for underprivileged local students
- American Heart Association, 2013, Current, Montgomery County Heart Walk set up and tear down volunteer annually, Montgomery County Heart Ball set-up volunteer, Montgomery County Heat Ball auction and giving volunteer (2017 and 2019), Annual summer office help
- Habitat for Humanity Montgomery County, 2019, 2021, Site clean-up and trash removal, Saturday morning build day volunteer check-in, Bountiful Harvest meal and packet pick-up coordination, Building Hope Gala auction pick-up and packaging
- Meals On Wheels, 2020, 2021, Breakfast bag food drive, Christmas gift purchase and delivery, Created birthday cards for meal recipients
Timeline
Hostess/Waitress
Lamar Yard
06.2023 - 12.2023
Sales Representative
Club Monaco
12.2022 - 01.2023
Benchmark Hospitality International
Benchmark Hos
08.2020 - 05.2021
Summer Nanny
06.2020 - 08.2020
Summer Nanny
06.2019 - 08.2019
Pet Sitter
01.2018 - Current
University of Mississippi
High School Diploma -
Oak Ridge High School