Regan Hickey
Greenville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Server
Leesville Taproom
12.2023 - 01.2024
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Placed and Brought out food and drink orders.
- Placed and Bagged ToGo orders.
- Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Restaurant Hostess/Busser/Food Expeditor
The Pipers Tavern
03.2021 - 07.2023
- Collected information from arriving customers to seat groups or place them on waitlist.
- Put together food tickets from kitchen window and sent food to tables.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Placed and bagged ToGo orders.
Lifeguard
Summerfield North-Wycombe Swim And Raquet Club
05.2019 - 08.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Provided First Aid care
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Checked pool chemical levels
- Responded to patron incidents in professional and timely manner.
Hostess
Bad Daddys Burger Bar
01.2021 - 03.2021
- Assigned customers to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed wait times based on server needs and status of customers.
- Placed and Bagged ToGo orders.
Education
Bachelor of Science - Exercise Physiology
East Carolina University
Greenville 01.2023 - Current
Bachelor of Science - Exercise Science
College of Charleston
Charleston, SC 08.2022 - 12.2022
High School Diploma -
Cardinal Gibbons High School
Raleigh, NC 08.2018 - 05.2022
Skills
Table Bussing
Food Running
Table Setting
Daily Specials Memorization
Order Management
Food Inspection
Guest Engagement
Food Safety Practices
Cash Handling
Food Station Setup
Safety Oversight
First Aid
Emergency Response
Swim Instruction
Pool Operations
Timeline
Server
Leesville Taproom
12.2023 - 01.2024
Bachelor of Science - Exercise Physiology
East Carolina University
01.2023 - Current
Bachelor of Science - Exercise Science
College of Charleston
08.2022 - 12.2022
Restaurant Hostess/Busser/Food Expeditor
The Pipers Tavern
03.2021 - 07.2023
Hostess
Bad Daddys Burger Bar
01.2021 - 03.2021
Lifeguard
Summerfield North-Wycombe Swim And Raquet Club
05.2019 - 08.2022
High School Diploma -
Cardinal Gibbons High School
08.2018 - 05.2022