Regan Jones
Tempe,AZ
Summary
Dedicated business professional looking to bring my strong work ethic and positive attitude to my future employer. Excellent at learning new skills, problem solving as well as maintaining organization while juggling multiple tasks. Optimizing my strong communication skills in all situations.
Overview
13
13
years of professional experience
Work History
Virtual Support Agent
Valvoline Instant Oil Change
Lexington, KY
08.2023 - Current
- Facilitated customer inquiries by providing accurate information about services and procedures.
- Assisted in maintaining compliance with company protocols to ensure service quality and safety.
- Provided virtual assistance to customers regarding pricing, inventory, scheduling, and all other customer concerns.
- Provided invoice requests, emails to management, and store information and updates to the escalation department.
- Maintained scores related to hold times, talk times, and attendance adherences.
Certified Notary Signing Agent
Nationwide Signing Services
Tempe, AZ
11.2019 - Current
- Documented notary attestations and protestations in official journal.
- Protected individual information by strictly adhering to confidentiality standards.
- Recorded fees received and processed payments.
- Made mortgages, deeds, and affidavits legally binding through notarization.
- Established identity of signers using official identifying documentation.
- Handled expense reporting and updated [Software] accounts.
Assistant Manager
Massage Envy
Albuquerque, New Mexico
02.2016 - 10.2019
- Coordinated employee schedules to provide adequate staff coverage.
- Optimized inventory for maximum revenue generation.
- Collaborated with upper management to develop and implement business improvements.
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
- Met customer needs by finding financial solutions to overdrawn accounts and debts with the company.
- Kept track of in store inventory as well as completing orders for all aesthetician and massage therapist supply needs.
- Directed wellness advocates by personal example to increase membership sales as well as improve overall team moral.
Insurance Recruiter
American National
Albuquerque, New Mexico
01.2013 - 01.2016
- Evaluated applicants, reviewed resumes, and conducted interviews with consistent set of assessment criteria.
- Verified candidates, conducting background checks and connecting with references.
- Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges.
- Addressed organizational staffing needs, working closely with management to understand and establish optimal levels.
- Monitored employees through regular assessments and performance evaluations.
Education
Core 40 -
Castle High School
Newburgh, Indiana05-2011
No Degree - Pursuing Bachelors in Behavioral Health Science
Grand Canyon University
Phoenix, AZ05-2029
Skills
- Inbound call management
- Benefits administration
- Task prioritization
- Proficient in microsoft excel
- Microsoft office suites
- Applicant vetting
- Coordination
Timeline
Virtual Support Agent
Valvoline Instant Oil Change
08.2023 - Current
Certified Notary Signing Agent
Nationwide Signing Services
11.2019 - Current
Assistant Manager
Massage Envy
02.2016 - 10.2019
Insurance Recruiter
American National
01.2013 - 01.2016
Core 40 -
Castle High School
No Degree - Pursuing Bachelors in Behavioral Health Science
Grand Canyon University