Regan Knotts
Sumrall,MS
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Sumrall Drug Store. Enhanced pharmacy productivity through effective workflow optimization and exceptional customer service. Skilled in pharmaceutical calculations and maintaining confidentiality in compliance with HIPAA. Committed to training new team members, fostering a collaborative environment, and ensuring accurate medication dispensing.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Sumrall Drug Store
Sumrall, MS
08.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Education
Associate Of Arts -
Jones County Junior College
Ellisville, MS05.2021
Graduate Certificate -
Seminary High School
Seminary, MS05.2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Supply restocking
- Pharmaceutical calculations
- Processing payments
- Advanced math skills
- Customer service
- Attention to detail
- Cash register operations
- Inventory management
- Employee training
- Payment processing
- Certified pharmacy technician
Timeline
Pharmacy Technician
Sumrall Drug Store
08.2017 - Current
Associate Of Arts -
Jones County Junior College
Graduate Certificate -
Seminary High School