Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regan Lord

Tucson,AZ

Summary

Highly motivated and creative worker who is experienced in meeting needs. Diligent worker with strong communication skills and ability to think outside of the box.

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor

Camino De Oro And Associate
Scottsdale, AZ
02.2020 - 08.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Handled incoming calls and schedule appointments for consultations
  • Perform general administrative tasks and make outbound calls to follow up with clients
  • Consistently provide excellent customer service
  • Currently working on creating a website and social media presence

Data Analyst

Katch University
Remote
01.2022 - 04.2022
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Participated in requirements meetings to understand business needs.
  • Utilized data visualization tools to effectively communicate business insights.

Audit Assistant Intern

Pinnacle Bank
Scottsdale, AZ
01.2020 - 11.2020
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Sorted, organized and maintained files.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Reviewed budget adjustments and transfers to maintain strict internal control.
  • Reviewed data points and trends to determine compliance.

Hostess

Texas Roadhouse
Peoria, Arizona
01.2019 - 01.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Customer Service Representative

First Western Bank
Scottsdale, AZ
09.2017 - 05.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Film And Television

University of Arizona
Tucson, AZ
05.2023

Skills

  • Information Flow Management
  • Financial and Economic Data
  • Technical Support
  • Metadata Enhancements
  • Industry Trend Analysis
  • Attention to Detail
  • Problem Solving
  • Shot and Scene Planning
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Cross-Functional Team Collaboration
  • Social Media Management Experience
  • Social Media Trend Analysis
  • Social Media Best Practices

Timeline

Data Analyst

Katch University
01.2022 - 04.2022

Front Desk Supervisor

Camino De Oro And Associate
02.2020 - 08.2022

Audit Assistant Intern

Pinnacle Bank
01.2020 - 11.2020

Hostess

Texas Roadhouse
01.2019 - 01.2020

Customer Service Representative

First Western Bank
09.2017 - 05.2018

Bachelor of Arts - Film And Television

University of Arizona

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Regan Lord