Regan Smith

-Manage day-to-day operations of over 500 tenants across multiple properties in the Bowling Green area with emphasis on tenant relations.

-Oversea tenant relations, manage on-going maintenance and staff scheduling, and implementing responsive feedback models.

-Compose and draft outgoing correspondence to standardize client communication and strengthen brand of company.

-Communicate daily with tenants, conduct tours of properties, oversee maintenance request fulfillment, and help manage leasing transactions.

• Established and maintained and effective referral program.
• Conducted outbound calls and emails to potential members and leads using established RockBox sales systems.
• Follow up and close deals with potential members.
• Enhanced product presentation and promotional material display.
• Recommended accessories and complimentary purchases to boost revenue.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
• Cleaned and organized checkout area by wiping down conveyor belts and registers, organizing candy and magazine racks and refilling paper and plastic bags.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Used POS systems to promptly and accurately fulfill customer orders.
• Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
• Sought out ways to go above and beyond job requirements.