Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Reganne Nemetsky

Georgetown,TX

Summary

Dedicated, creative, and results-driven professional with demonstrated strengths in customer service and technical support.

Overview

8
8
years of professional experience

Work History

Bartender

The Lodge Card Club
Round Rock, TX
09.2024 - Current
  • Expertise in mixology, ingredient pairings, and creating innovative drink menus tailored to customer preferences.
  • Strong communication and team collaboration skills, ensuring an outstanding customer experience and efficient bar operations.
  • Maintained a deep knowledge of cocktail recipes, spirits, and bartending techniques, ensuring high-quality drinks with every order.
  • Developed and implemented a seasonal cocktail menu that attracted new customers and enhanced the bar's reputation.

Bartender

Kalahari Resorts & Conventions
Round Rock, Texas
05.2023 - Current
  • Prepare and serve a variety of alcoholic and non-alcoholic beverages in a high-volume setting.
  • Trained new staff on bar operations and customer service standards.
  • Pour test daily to make sure free-pour is to standard
  • Engage with customers to provide an exceptional guest experience.

Platform Operations Specialist

GoDaddy
Austin, TX
06.2019 - 04.2023
  • Technical support including diagnosing and troubleshooting dynamic, multifaceted platform-related errors in internal and external systems
  • I maintain detailed records of daily support activities and resolutions. As well as respond to tickets in order of importance and in a timely manner
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.

Bartender

Terravista Golf Course
Round Rock, TX
08.2018 - 05.2019
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Advertised, marketed and recommended drink options to guests.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

68W Health Care Specialist

Army
Ft. Sam Houston, TX
08.2017 - 05.2018

Education

Associate of Science - Marketing

Austin Community College
Austin, TX

Skills

  • Outstanding Customer Service
  • Leadership
  • Time management
  • Problem-solving
  • Extensive cocktail & shot knowledge
  • Health codes compliance

Accomplishments

  • Awarded Rockstar of the 2022 Q2 for my team at GoDaddy, exceeding quota with a 166%
  • Nominated for Associate of the Month Oct. 2023 - Kalahari Resorts Waterpark Bar

Timeline

Bartender

The Lodge Card Club
09.2024 - Current

Bartender

Kalahari Resorts & Conventions
05.2023 - Current

Platform Operations Specialist

GoDaddy
06.2019 - 04.2023

Bartender

Terravista Golf Course
08.2018 - 05.2019

68W Health Care Specialist

Army
08.2017 - 05.2018

Associate of Science - Marketing

Austin Community College

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Reganne Nemetsky