Summary
Overview
Work History
Education
Skills
Timeline
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Reggie Torres

San Antonio,Texas

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Bilingual professional with excellent communication and conflict resolution skills. Goal-oriented individual who demonstrates analytical problem-solving. Offering a strong foundation in customer service and reliable cash handling. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. Additionally, a qualified Transit Bus Operator that demonstrates reliable performance and commitment to passenger safety. Excellent driving record and knowledgeable in assisting passengers in distress, notifying dispatch of location and reporting suspicious activity. Known for adaptability with swift capacity to learn and apply new skills.


Overview

35
35
years of professional experience

Work History

Transit Bus Operator

Via Metropolitan Transit
05.2024 - 07.2025
  • Provided excellent customer service by answering questions about schedules or providing directions upon request.
  • Drove transit bus over specifies routes and destinations according to time schedules, complying with traffic regulations to ensure that passengers had smooth and safe ride.
  • Conducted pre-trip vehicle inspections prior to departure from terminal station.
  • Assisted disabled passengers with boarding and exiting buses as needed.
  • Communicated effectively with dispatchers via two-way radio system for updates on traffic delays or changes in routes.
  • Manage difficult situations involving unruly passengers while maintaining a professional demeanor.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Owner/ General Manager

Reggie's Tex-Mex Café
02.2020 - 12.2023
  • Managed daily operations related to customer service, inventory management, and marketing.
  • Maintained a high standard of customer service and utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
  • Developed strong and authentic customer relationships that resulted in loyal patronage.
  • Developed strong vendor relationships which helped to secure favorable pricing agreements.
  • Created an environment of open communication between departments that improved teamwork.
  • Schedule deliveries with service vendors.
  • Kept operating expenses low by preventing waste and other various means.
  • Oversaw staff by hiring and terminating, assigned specific duties, creating schedules, and controlling overhead costs.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Created policies, procedures, and guidelines for staff member’s daily operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Correctly calculated inventory and ordered appropriate supplies.

General Manager

Torres Taco Haven
04.1990 - 01.2020
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Resolved conflict between employees and created an environment of open communication between departments that improved teamwork.
  • Kept operating expenses low by preventing waste and other various means.
  • .Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Education

Highschool diploma -

St Gerards Highschool
San Antonio, Tx
05.1992

Class A CDL - Heavy And Tractor-Trailer Truck Driver

AAG CDL Training LLC
San Antonio, TX
09-2023

Skills

  • Operations Management
  • Bi-Lingual
  • Customer Relations
  • Class A CDL
  • Public transit operations
  • Business Launch
  • Vendor Relations
  • Hospitality Services
  • Payroll Preparation
  • Labor Management
  • Marketing
  • Staff Management
  • POS system operations

Timeline

Transit Bus Operator

Via Metropolitan Transit
05.2024 - 07.2025

Owner/ General Manager

Reggie's Tex-Mex Café
02.2020 - 12.2023

General Manager

Torres Taco Haven
04.1990 - 01.2020

Highschool diploma -

St Gerards Highschool

Class A CDL - Heavy And Tractor-Trailer Truck Driver

AAG CDL Training LLC

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