Attentive associate skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships.
Overview
2
2
years of professional experience
Work History
Service Advisor
Blain's Farm & Fleet
Morton, IL
06.2023 - Current
Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Assisted with scheduling appointments for service work to be performed on vehicles.
Used knowledge of services to recommend additional products and offerings to customers.
Reviewed completed service orders to ensure that all work was done correctly, according to company standards.
Explained the features and benefits of products or services offered by the dealership to customers.
Resolved customer complaints in an efficient and courteous manner.
Ensured that all customer inquiries were handled promptly and accurately.
Developed strong relationships with customers by providing exceptional customer service.
Ranch Hand
Young Cattle Company
Lexington, IL
10.2022 - 01.2023
Assisted in the daily care of livestock, including feeding and watering animals.
Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
Transported feed, supplies, and livestock between locations as needed.
Assisted with branding activities during calving season.
Worked with owner to determine ranch needs.
Cared for livestock and monitored health and living spaces.
Education
High School Diploma -
University High School
Normal, IL
05-2024
Skills
Customer Retention
Documentation And Reporting
Repairs Scheduling
Technical Support
Customer Service
Cost Estimation
Service Recommendations
Complaint resolution
Warranty Claims Process Management
Conflict Resolution
Strong Work Ethic
Detail Oriented
Outgoing
Tech-Savvy
Affiliations
Showing Livestock
Babysitting
Accomplishments
Part of a National winning cheer team
A member of The National Society of High School Scholars