Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reggina Pena

Louisville ,TN

Summary

Dynamic hospitality professional with extensive experience at Embassy Suites By Hilton. Skilled in health and safety protocols and delivering exceptional customer service. Adept at multitasking and prioritizing tasks to ensure guest satisfaction and operational excellence.

Overview

4
4
years of professional experience

Work History

Assistant Executive Housekeeper

Embassy Suites By Hilton
Knoxville, TN
06.2023 - 04.2026
  • Assisted in training housekeeping staff on cleaning protocols and safety standards.
  • Monitored inventory levels of cleaning supplies and equipment for optimal operation.
  • Conducted inspections of guest rooms to ensure adherence to quality standards.
  • Coordinated room assignments and schedules to maximize productivity of housekeeping team.

Front Desk Agent

Embassy Suites By Hilton
Knoxville, TN
05.2022 - 04.2026
  • Greeted and registered guests, ensuring accurate check-in and check-out processes.
  • Managed reservation systems to maintain up-to-date guest information and preferences.
  • Assisted guests with inquiries, providing information on hotel services and local attractions.
  • Processed payments efficiently, handling cash and credit transactions with accuracy.

Education

High School Diploma -

Alcoa High School
Alcoa, TN
05.2021

Skills

  • Health and safety
  • Scheduling staff
  • Recruitment and hiring
  • Staff training and development
  • Multitasking and prioritizing
  • Customer service
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Executive Housekeeper

Embassy Suites By Hilton
06.2023 - 04.2026

Front Desk Agent

Embassy Suites By Hilton
05.2022 - 04.2026

High School Diploma -

Alcoa High School