Reggineka Rice
Ochsner
Houma,US
4
years of post-secondary education
15
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Work History
Patient Access Representative
1 Year 7 Months- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Disaster Case Manager
1 Year 5 Months- Maintained current understanding of local, state and federal guidelines for emergency response.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducting risk assessments
- Identifying potential problems
Call Center Representative
3 Years 3 Months- Responsible for managing 20+ accounts in the IT industry while ensuring quality
service - Having a 93% satisfaction rating for solving all tech issues
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Software Documentation
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Technical documentation
Cake Decorator
1 Year 10 Months- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Precisely arranged display cases throughout workday to highlight finished products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Designed specialty cakes for birthdays and graduations.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Trained new employees on bakery methods and procedures.
Assistant Store Manager
4 Years 5 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
1 Year 3 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
1 Year 7 Months- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
2 Years 5 Months- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma
Vocational Diploma - Medical Billing And Coding
Skills
Registration management
Patient identity verification
Patient check-in
Quality assurance
Medical coding
Pre-admission requests
Appointment reminders
Friendly and outgoing
Policy understanding
System updating
HIPAA compliance
Insurance billing
Verbal and written communication
Insurance company billing
Strong empathy
Payment processing
Healthcare systems navigation
Multitasking and organization
Phone and email etiquette
Data entry
Medical terminology
Electronic health records
Registration and admissions
Problem-solving
Fee collection
Patient education
Customer service
Conflict resolution
Relationship building
Mastery of Microsoft Office (Word
Excel
PowerPoint) and Google Suite
(Docs
Sheets
Slides).
Work Preference
Work Type
Full Time
Location Preference
Remote
Important To Me
401k matchPaid sick leaveHealthcare benefitsWork from home optionFlexible work hoursCareer advancementWork-life balance
Timeline
Patient Access Representative
Ochsner
01.2025 - CurrentRead More
Disaster Case Manager
Louisiana Workforce Commission
08.2023 - 01.2025Read More
Unitech Training Academy
Vocational Diploma from Medical Billing And Coding
07.2023 - 03.2024Read More
Call Center Representative
Arise
10.2021 - 01.2025Read More
Cake Decorator
Rouses Market
10.2021 - 08.2023Read More
Assistant Store Manager
Bryson Discount
05.2017 - 10.2021Read More
Cashier
Popeyes
02.2016 - 05.2017Read More
Cashier
Walmart
07.2014 - 02.2016Read More
Cashier
Wendys Restaurant
02.2012 - 07.2014Read More
South Terrebonne High School
High School Diploma
08.2009 - 05.2013Read More