Summary
Overview
Work History
Education
Skills
Timeline
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Reggitina Brown

North Miami Beach,FL

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at companies like Panera Bread. Excels in problem-solving and customer service, adept at fostering teamwork and collaboration. Demonstrated ability to boost efficiency and address customer concerns swiftly, ensuring high levels of repeat business and operational excellence.

Overview

3
3
years of professional experience

Work History

Sales Associate

Target
Miami, FL
08.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Shift Manager

Panera Bread
North Miami, FL
08.2021 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Shift Manager

Wingstop
Opa-locka, FL
09.2022 - 01.2023
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

High School Diploma -

Miami Norland Senior High
Miami, FL
05.2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Target
08.2024 - Current

Shift Manager

Wingstop
09.2022 - 01.2023

Shift Manager

Panera Bread
08.2021 - 07.2024

High School Diploma -

Miami Norland Senior High
Reggitina Brown