Reghan Boyd
Gainesville,GA
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
Gainesville, GA
03.2022 - Current
- Monitor inventory levels and order new stock when necessary.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhere to company policies and procedures regarding cash handling, security, and customer service.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Manager in Training
Journey's Kidz
Columbia, SC
04.2021 - 09.2021
- Successful completion of "MIT" training supervised and authorized by District Manager
- Meet and exceed personal and store sales goal and standards of performance
- Assist in recruiting and hiring of high caliber employees with in store needs
- Assist in training and developing a successful sales team
- Provide feedback, coaching, and accountability to all employees
- Supervise and manage all aspects of daily store operations
- Resolve costumer issues effectively
- Back runs and bank deposits
Co-Manager
Journey's Kidz
Columbia, SC
12.2020 - 04.2021
- Meet and exceed personal and store sales goal and standards of performance
- Assist in recruiting and hiring of high caliber employees with in store needs
- Assist in training and developing a successful sales team
- Provide feedback, coaching, and accountability to all employees
- Supervise and manage all aspects of daily store operations
- Resolve costumer issues effectively
- Back runs and bank deposits
Sales Lead
Journey's
Columbia, SC
09.2019 - 12.2020
- Leading the sale associates by example to meet and exceed personal and store sales goal and standards of performance
- Assist in training and developing a successful sales team
- Provide feedback, coaching, and accountability to all employees
- Resolve costumer issues effectively
- Back runs and bank deposits
Sales Associate
Journey's
10.2017 - 08.2019
- Meet and exceed personal sales goal and standards of performance
- Complete all assigned tasks and responsibilities promptly
- Maintain store appearance and stockroom organization
Education
Certification - Cardiovascular Technology
Medical University of South Carolina
Columbia12.2023
Skills
- Customer Focus
- Multitasking
- Complaint Resolution
- Adaptability
- Communication
- Time Management
- Stress Management
- Attention to Detail
- Problem Solving
- Positive Attitude
- Performance Monitoring
Timeline
Customer Service Staff
Publix
03.2022 - Current
Manager in Training
Journey's Kidz
04.2021 - 09.2021
Co-Manager
Journey's Kidz
12.2020 - 04.2021
Sales Lead
Journey's
09.2019 - 12.2020
Sales Associate
Journey's
10.2017 - 08.2019
Certification - Cardiovascular Technology
Medical University of South Carolina