Regina A Nida
Everett,Wa
Summary
Pharmacy Technician with six years of experience assisting Pharmacists under direct supervision, performing multiple duties required for the smooth operation of the pharmacy, and providing services to customers. Use pharmacy systems to obtain patient and drug information and process assistance.
Overview
14
14
years of professional experience
Work History
Pharmacy Tech
Haggen
04.2021 - Current
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Increased digital literacy among peers, teaching basic coding skills.
- Improved code quality with thorough debugging practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Pharmacy Technician
Rite Aid
02.2018 - 04.2021
- Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities
- Resolved customer issues and answered questions to deliver positive customer experience
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions
- Made telephone calls to Physicians, customers, and patients
- Assisted customers and patients by offering information on goods and services
- Developed strong relationships with valued customers to cultivate customer loyalty
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
- Verified written and electronic orders to prevent errors maintain the optimal security for all pharmacy drugs
- Supported patients and clinical team members by preparing and delivering medications and supplies
- Priced stock, shelved merchandise and changed signage to reflect current sales information
- Kept work area organized and clutter-free
- Maintained good working relationship with co-workers and management
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Pharmacy Assistant
Rite Aid
02.2017 - 01.2018
- Assisted customers and patients by offering information on goods and services
- Developed strong relationships with valued customers to cultivate customer loyalty
- Registered all related sales on the assigned cash register; collected and handled cash
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions
Shift Supervisor
Rite Aid
07.2015 - 02.2017
- Opened and closed store
- Counted all tills and safe
- Made sure all shelves were stocked with correct items so customers would have a good selection
- Greeted customers when they came in and made sure they felt welcome
- Inventory of items
- Ordering items, zeros, labeling shelves
- Planograms
- Taking down and putting up new weekly sale ads
Department Manager
McDonald's
06.2010 - 06.2016
- Trained employees in department policies and procedures, as well as sales techniques and customer service strategies
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques
- Taught employees to provide prompt and courteous service and how to handle many situations without input
- Championed customer service standards to consistently meet targets
- Supervised day-to-day employee activities and department functions, including setting assignments and coordinating schedules
- Scheduling of all crew
- Hiring and training of crew
Education
CPhT: Pharmacy -
ExCPT Pharmacy Technician (CPht)
Everett, Wa08.2020
Pharmacy technician program -
Pharmacy Technician University
Everett, Wa04.2018
High School Diploma -
Marysville high school
Marysville, Wa06.1988
Skills
- Customer Service
- Team Player
- Pay Attention to Detail
- Good Math Skills
- Dependable
- Ability to multitask
- Type, print and fill prescriptions
Affiliations
Pep Club
Timeline
Pharmacy Tech
Haggen
04.2021 - Current
Pharmacy Technician
Rite Aid
02.2018 - 04.2021
Pharmacy Assistant
Rite Aid
02.2017 - 01.2018
Shift Supervisor
Rite Aid
07.2015 - 02.2017
Department Manager
McDonald's
06.2010 - 06.2016
CPhT: Pharmacy -
ExCPT Pharmacy Technician (CPht)
Pharmacy technician program -
Pharmacy Technician University
High School Diploma -
Marysville high school
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