Regina Bright
Montevallo,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kontane Logistics
Calera, AL
07.2018 - 12.2020
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receiver / Customer Support
Merchants Food Service
Clanton, AL
09.2015 - 07.2018
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cosmetologist
Lisa & Company Salon
Alabaster
08.2010 - 01.2013
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Education
Yes - Cosmetology
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham
Birmingham, AL08.2011
Timeline
Customer Service Representative
Kontane Logistics
07.2018 - 12.2020
Receiver / Customer Support
Merchants Food Service
09.2015 - 07.2018
Cosmetologist
Lisa & Company Salon
08.2010 - 01.2013
Yes - Cosmetology
Xcell Academy A Paul Mitchell Partner School Dba Paul Mitchell The School Birmingham