Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Caretto

Miami,AZ

Summary

Passionate and skilled esthetician with a strong desire to excel in a spa environment on weekends. Proficient in a wide range of skincare treatments and techniques, dedicated to providing exceptional customer service and enhancing the overall client experience. Eager to contribute expertise and creativity to help clients achieve their skincare goals and leave feeling rejuvenated and confident. Excited to join a team that values professionalism, innovation, and continuous learning in the beauty industry.

Overview

21
21
years of professional experience

Work History

Student Success Coach

International Sports Sciences Association
05.2022 - Current
  • Connected students with appropriate resources.
  • Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
  • Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
  • Assisted in the development of online initiatives aimed at boosting student retention and graduation rates.
  • Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
  • Facilitated productive goal-setting sessions with individual students resulting in actionable steps to achieve their academic and personal objectives.
  • Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
  • Helped students develop organizational, time management and study skills.
  • Advised students on educational, career and social opportunities.

Medical Insurance Biller

Cobre Valley Regional Medical Center
05.2017 - 05.2022
  • Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies, and billing office.
  • Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
  • Provided training sessions for new employees on best practices in medical insurance billing procedures and guidelines.
  • Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
  • Supported team members in resolving complex or escalated billing issues, fostering a positive work environment focused on problem solving.
  • Assisted coding specialists in understanding complex medical scenarios that required special attention during claim submission.
  • Used data entry skills to accurately document and input statements.
  • Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
  • Maintained strict compliance with federal and state regulations, ensuring proper coding practices were followed consistently.
  • Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
  • Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
  • Developed strong working relationships with insurance companies, facilitating smoother negotiations for payment settlements.

Escrow Assistant

Pioneer Title Agency
07.2014 - 05.2017
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.
  • Stayed current on industry regulations and trends to provide informed guidance to clients during transactions seamlessly.
  • Processed and verified all new account applications and documents.
  • Input transfer data into system and manually updated accounting and certificate records.
  • Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
  • Organized securities sales and purchases on behalf of customers and companies.
  • Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
  • Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.

Medical Insurance Biller

Cobre Valley Regional Medical Center
06.2014 - 05.2017
  • Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
  • Assisted in policy development related to medical billing operations, contributing to the continuous improvement of organizational processes.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Delivered timely and accurate charge submissions.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Adhered to established standards to safeguard patients' health information.
  • Audited and corrected billing and posting documents for accuracy.
  • Generated monthly billing and posting reports for management review.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies, and billing office.
  • Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
  • Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
  • Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
  • Maintained strict compliance with federal and state regulations, ensuring proper coding practices were followed consistently.
  • Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
  • Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
  • Developed strong working relationships with insurance companies, facilitating smoother negotiations for payment settlements.
  • Used data entry skills to accurately document and input statements.

Office Manager

Hill Street Dental
03.2009 - 06.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Escrow Assistant

First American Title
04.2007 - 06.2008
  • Prepared estimated closing statements for buyer and seller.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.

Manager

Check into Cash
06.2004 - 07.2007
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Education

Bachelor of Science - Ayurvedic Health & Integrative Wellness

Maharishi International University
Fairfield, IA
05-2027

No Degree - General Education Studies

Gila Community College
01.2016

License - Esthetician

G Skin And Beauty Institute
Chandler, AZ
01-2025

Certification - EliteTrainer

International Sports Science Association
Carpinteria, CA
01-2023

Certification - Dental Assisting

Apollo College
01.2002

Skills

  • Adaptable patience
  • Effective teamwork
  • Cultivating professional connections
  • Innovative thinking

Timeline

Student Success Coach

International Sports Sciences Association
05.2022 - Current

Medical Insurance Biller

Cobre Valley Regional Medical Center
05.2017 - 05.2022

Escrow Assistant

Pioneer Title Agency
07.2014 - 05.2017

Medical Insurance Biller

Cobre Valley Regional Medical Center
06.2014 - 05.2017

Office Manager

Hill Street Dental
03.2009 - 06.2014

Escrow Assistant

First American Title
04.2007 - 06.2008

Manager

Check into Cash
06.2004 - 07.2007

Bachelor of Science - Ayurvedic Health & Integrative Wellness

Maharishi International University

No Degree - General Education Studies

Gila Community College

License - Esthetician

G Skin And Beauty Institute

Certification - EliteTrainer

International Sports Science Association

Certification - Dental Assisting

Apollo College

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Regina Caretto