Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Castrovinci

Seven Hills,OH

Summary


Professional Collections Representative with 35 years of experience in the collections industry. Hardworking, friendly and a great negotiator. Mastery in locating debtors.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Collections Representative

Douglass & Associates
06.2011 - Current
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
  • Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
  • Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Used skip tracing and other techniques to locate debtors.

Administrator/Debt Collector

Manbir Sandu LPA
08.2008 - 06.2011
  • Collected, arranged, and input information into database system.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
  • Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
  • Processed debtor payments and updated accounts to reflect new balance.

Collector

J.P.Recovery Services
05.2002 - 06.2008
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Responsible for a four million portfolio of large balance delinquent accounts.

Client Service Manager/Collector

Revenue Group
02.1999 - 05.2002
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Handled Client base of approximately 400 clients that generate over two hundred thousand dollars in fees per month.
  • Responsible for a two million dollar portfolio of delinquent accounts.

Senior Account Executive

A.C.E Recovery Services
05.1998 - 01.1999
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
  • Secured forty new accounts to increase company revenue and drive market share.

Collections Supervisor

Revenue Assistance Corp.(Revenue Group)
03.1996 - 05.1998
  • Contributed to the development of newly established company by being solely responsible for all client concerns while recovering on all existing accounts.

Collections Manager

Markowitz, Rosenberg & Assoc., Inc.
08.1994 - 03.1996
  • Reorganized accounts receivable system and developed in-house collections policies and procedures for seven physicians. Interacted with collection agencies to negotiate fees to transfer bad debt accounts; with attorneys to handle bankruptcies, estates, and personal injury settlements; and with insurance companies to exhaust their liability,

Adjuster/Collector

Friedman, Natkins & Freedman
03.1993 - 06.1994
  • Worked with the State of Ohio Attorney General to resolve problem delinquencies for the State of Ohio Department of Taxation by establishing liability in corporate cases.
  • Increased recovery rates with consistent follow-up on overdue accounts.

Collector/Supervisor

Credit Consultants, Inc.
06.1989 - 03.1993
  • Responsible for recoveries on large balance medical accounts.
  • Responsible for sixteen collectors who used a predictive dialer system.
  • Was part of the personnel staffing and training.

Education

BBA - Marketing

Kent State University
Kent, OH
05.1989

Skills

  • Mathematics skills
  • Effective negotiator
  • Payment arrangements
  • Skip Tracing
  • Bankruptcy knowledge
  • New Hire Training

Certification

  • 1075 Compliant
  • FDCPA Certification - yearly

Timeline

Collections Representative

Douglass & Associates
06.2011 - Current

Administrator/Debt Collector

Manbir Sandu LPA
08.2008 - 06.2011

Collector

J.P.Recovery Services
05.2002 - 06.2008

Client Service Manager/Collector

Revenue Group
02.1999 - 05.2002

Senior Account Executive

A.C.E Recovery Services
05.1998 - 01.1999

Collections Supervisor

Revenue Assistance Corp.(Revenue Group)
03.1996 - 05.1998

Collections Manager

Markowitz, Rosenberg & Assoc., Inc.
08.1994 - 03.1996

Adjuster/Collector

Friedman, Natkins & Freedman
03.1993 - 06.1994

Collector/Supervisor

Credit Consultants, Inc.
06.1989 - 03.1993

BBA - Marketing

Kent State University

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Regina Castrovinci