Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Regina Charette

Customer Service Specialist
Ellsworth,ME

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Walmart and a proven track record of enhancing customer satisfaction. Skilled in planning and organization, I consistently met quality goals while efficiently managing tasks. Proficient in computer applications, I am a dependable team player committed to delivering exceptional results.


I am forty seven years old and am the proud Mother of a Mechanical Engineer and Kindergarten Teacher. I believe that I have a very unique set of skills and life experience. Sixteen years ago I became addicted to speed and narcotics. I struggled with my vices and tried several times to get sober, having succeeded at getting healthy in 2017. I'm proud to say I've been sober for eight years. Maintaining healthy life habits is something I work at every day. I want to use what I have learned about addiction and recovery to help uplift and coach those looking for sober, sustainable life advice and counsel.


My life experiences have shaped me into the woman I am today. I truly believe I'm on the right path and am learning everyday. In addition to having lived through my addictions I still have daily struggles to overcome. A year ago I found out what housing insecurity is and what it feels like. Living day to day without a place to call my home was something I never thought I'd experience. I started looking for resources to help me find a home. I'm truly blessed as Healthy Acadia in Ellsworth found my boyfriend a roof over our heads.


I have a four year gap in my work history due to serious health issues, issues from years of using drugs. I had several major surgeries. Not having control over my body helped me gain so much perspective on how precious my sobriety and life are to me. I've now gone two years without any health issues and feel truly blessed.


Now back in the work force I learn new life skills personally and professionally all the time. I am excited to think that I could be a valued part of the Healthy Acadia team of angels. I want to help others on their recovery and housing security missions. I would use my life experiences and new skills I'd learn as a Life Coach and/or Intern each and every day.

Overview

17
17
years of professional experience

Work History

Personal Shopper

Walmart
10.2024 - 07.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Server/Bartender

Provender Restaurant
11.2017 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Bartender/Trainer

Cellar Bistro
11.2014 - 07.2017
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bartender

Watermark Restaurant
06.2011 - 11.2014
  • I was a server. My duties included opening and closing the restaurant.
  • I was in charge of the cash tils which included keeping the money safe and accurate before and after each shift.
  • As a server I made sure each guest had a memorable, excellent dining experience, wanting to return. I also was tasked with cleaning the front of the house before we opened each evening.
  • I also bartended which meant I had to be a fast, efficient, detail oriented and learned new, "craft" cocktails regularly.

Pharmacy Technician

Hannaford Supermarket
11.2008 - 05.2011
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Associate of Arts - Medical Radiography

Eastern Maine Community College
Bangor, ME
05-2001

College Prepatory

Hermon High School
Hermon, ME
06-1996

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Public engagement
  • Leadership roles
  • Proficient in computer applications
  • Consistently dependable and committed employee

Timeline

Personal Shopper

Walmart
10.2024 - 07.2025

Server/Bartender

Provender Restaurant
11.2017 - 05.2019

Server/Bartender/Trainer

Cellar Bistro
11.2014 - 07.2017

Server/Bartender

Watermark Restaurant
06.2011 - 11.2014

Pharmacy Technician

Hannaford Supermarket
11.2008 - 05.2011

Associate of Arts - Medical Radiography

Eastern Maine Community College

College Prepatory

Hermon High School
Regina CharetteCustomer Service Specialist