Regina Crawford
Canton,MI
Summary
Results-driven professional with expertise in compliance management and customer service within financial and healthcare sectors. Demonstrated success in managing operations, ensuring regulatory adherence, and improving performance through effective data analysis and team collaboration.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Title Administrator
Credit Acceptance
Southfield, Michigan
02.2025 - Current
- Managed vehicle title processing for automotive finance transactions.
- Prepared and submitted title applications to state agencies.
- Reviewed documents for accuracy and compliance with regulations.
- Resolved title discrepancies through effective communication with dealers.
- Maintained accurate records in company database to ensure data integrity.
- Collaborating with sales team to resolve any consumer complaints, arising title issues, outstanding title/VTA funding holds, etc.
- Conducted audits of closed files to maintain compliance with departmental standards.
- Prepared affidavits, statements of claims, and other documents according to state laws.
- Applying for repossession and salvage titles utilizing Computerized Vehicle Registration application for insurance total loss claims and vehicles awaiting sale at auction.
Attorney Coordinator
Credit Acceptance
Southfield, MI
02.2021 - 02.2025
- Monitor and audit collection law firms; provide coaching and performance feedback
- Present performance results and manage law firm relationships
- Ensure compliance with laws and company policies for collection lawsuits
- Review account eligibility and verify legal documentation accuracy
- Conduct due diligence reviews for legal compliance
Dental Office Manager
Bardon H. Barton Jr. D.D.S. Family Dentistry
Detroit, MI
04.2018 - 02.2021
- Drove revenue through effective financial and operational management
- Managed daily operations, staff performance, and scheduling
- Led staff development, payroll, reporting, and compliance processes
- Implemented office policies to enhance patient experience and efficiency.
- Coordinated patient scheduling and appointment reminders effectively.
- Oversaw billing, insurance claims, and payment processing tasks.
- Trained and supervised front office staff in best practices.
- Maintained inventory of dental supplies and equipment management.
Customer Service Consultant
Aetna
Southfield, MI
01.2016 - 04.2018
- Managed complex claims to enhance resolution efficiency
- Maintained 99% accuracy with zero HIPAA violations
- Documented interactions and generated performance reports to support team performance
Education
High School Diploma -
Cass Technical High School
Detroit, MISkills
- Title Processing
- Title management
- Vehicle Title Management
- Title Audits
- Legal documentation review
- Compliance oversight
- Regulatory Compliance
- Financial Reporting
- Process Improvement
- Team Collaboration
- Customer Service
- Attention to detail
Certification
- Notary Public (2022–2029)
- CPR / First Aid (2020–2021)
Timeline
Title Administrator
Credit Acceptance
02.2025 - Current
Attorney Coordinator
Credit Acceptance
02.2021 - 02.2025
Dental Office Manager
Bardon H. Barton Jr. D.D.S. Family Dentistry
04.2018 - 02.2021
Customer Service Consultant
Aetna
01.2016 - 04.2018
High School Diploma -
Cass Technical High School