Jennifer Moss
Geneva
Summary
Dedicated Title Clerk with over four years of experience in vehicle title processing and customer service. Known for excellent communication and teamwork abilities, facilitating seamless transactions and ensuring compliance with state regulations. Committed to maintaining accuracy in all title-related documentation. Experienced with title documentation processes, ensuring accurate and compliant record-keeping. Uses meticulous attention to detail and organizational skills to manage complex paperwork. Knowledge of regulatory standards and customer service, fostering seamless operations and client satisfaction. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for vehicle titles.
Overview
10
10
years of professional experience
Work History
Title Clerk / Dealership Administrator
Vision Hyundai Canandaigua
Canandaigua, NY
11.2023 - Current
- Processed vehicle registrations and titles efficiently, ensuring compliance with state regulations.
- Train cashier to work towards being a title clerk
- Maintained accurate records of title transfers and documentation for customer transactions.
- Assisted customers in understanding title-related inquiries and resolving issues promptly.
- Coordinated with finance and sales departments to facilitate smooth vehicle delivery processes.
- Trained new staff on title processing procedures and compliance requirements.
- Monitored changes in state title laws, adjusting processes to maintain compliance standards.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [New York] Motor Vehicle Department to determine status of pending titles.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Title Clerk
Vision Kia Of Canandaigua
Canandaigua, NY
01.2022 - 11.2023
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Maintained accurate records of title transactions using dealership management software.
- Collaborated with sales staff to verify documentation for timely delivery of vehicles.
- Analyzed title discrepancies and resolved issues in coordination with local DMV offices.
- Assisted customers with title-related inquiries, providing clear and informative guidance.
- Developed streamlined procedures to enhance accuracy and reduce processing times for titles.
- Trained new team members on title processing protocols and software usage effectively.
- Implemented organizational strategies to maintain an efficient filing system for titles and documents.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Communicated with customers to resolve common title issues.
Cashier
Vision Kia Of Canandaigua
Canandaigua, NY
04.2016 - 01.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems
- Maintained up-to-date knowledge of vehicle inventory and pricing for informed customer interactions
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Assisted in training new cashiers on procedures and best practices to enhance team performance
- Collaborated with sales team to facilitate smooth transaction processes during peak hours
- Monitored inventory levels of supplies, ensuring availability for operational needs
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Applied Science - Business Administration
Finger Lakes Community College
Canandaigua, NY05-2026
High School Diploma -
Penn Yan Academy
Penn Yan06-2013
Skills
- Title processing
- File management
- Accuracy and precision
- Documentation review
- Title examination
- Data entry
- Microsoft proficient
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Effective communication
Timeline
Title Clerk / Dealership Administrator
Vision Hyundai Canandaigua
11.2023 - Current
Title Clerk
Vision Kia Of Canandaigua
01.2022 - 11.2023
Cashier
Vision Kia Of Canandaigua
04.2016 - 01.2022
Associate of Applied Science - Business Administration
Finger Lakes Community College
High School Diploma -
Penn Yan Academy