Regina Cruz

• Advised/educated patients of health benefits, COPAY status, service connection, beneficiary travel, and hardships and Mission Act
• Enrolled patients into VA healthcare system
• Verified eligibility through various systems/agencies
• Input/updated financial information to determine co-pays
• Dispositioned opened health applications
• Resolved registration issues through outside agencies
• Reviewed, verified, and analyzed data submitted for consistency with financial and program objectives and adherence to VA directives
• Provided assistance to Administrator on Duty on admissions, transfers and deaths
• Produced Standard Operation Procedures
• Monitored and educated on new guidelines for 'Other than Honorable' status and help veterans who qualify under memorandum apply through VBA for emergent care needs
• Maintained multiple reports and analyze for accuracy and changes in Veterans health benefits
• Trained new employees/PSA on ER procedures, regulations and daily functions.
• Assisted in gathering of program data to compose thorough monthly reports.
• Provided general program information and assistance.
• Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.

Developed and published daily operational schedules

• Tracked and maintained long range forecast
• Tracked daily flight/ground/academic training requirements
• Performed daily updates of scheduling data as required
• Constructed long and short range shift schedules for around the clock coverage
• Managed schedules of 212 aviators on a daily basis
• Coordinated with external agencies being supported to meet their flying requirements
• Spear headed implementation of CTOMS scheduling/database software, automated schedule publishing, minimized impact of errors, and provided feedback to developers
• Managed training in 5 distinct programs to ensure crews were qualified to meet deadlines for mission qualifications and deployments.

• Developed plans to meet maintenance and flying requirements
• Tracked scheduled and unscheduled maintenance through long range forecasts
• Maintained historical records
• Briefed maintenance capabilities, and limiting production factors to production supervisors
• Attended weekly Pencil's Range meeting
• Attended weekly unit Sell meeting.
• Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
• Decreased production downtime by accurately scheduling maintenance and production crews.
• Flagged potential issues by monitoring timelines.
• Maintained accurate records and handled purchase orders.