Regina Davis
Dallas
Summary
I am an upbeat, highly favorable and skilled hospitality professional with 10-years of experience & development in the service industry. Customers' needs are always met with fast, friendly and accurate service with a strong emphasis on creating an exceptional and unique customer experience for every guest. Connecting with people on a personal level comes naturally and I strive to better myself through self reflection and an openness to constructive criticism & feedback from my peers and superiors - I believe there is always room for improvement. Work is something I take seriously, I am there to do my job and do it to the best of my ability to not only better myself but also my team and the organization.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Recess Fitness Club LLC
Dallas, TX
07.2024 - Current
- Managed front desk operations, ensuring seamless check-in and member support.
- Assisted members with inquiries, providing information on fitness services and programs.
- Processed membership applications and renewals accurately, enhancing member retention efforts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Bartender
HG SPLY CO
Dallas, Texas
02.2018 - 01.2026
- Operate POS systems, enter correct orders, accept payments, make change, and complete credit card transactions
- Learn the diversified menus with seasonal drinks and appetizers
- Complete a weekly inventory count for the bar
- Train new team members in company policies, guest service standards, and the fundamentals of craft bartending
- Creative direction and execution of weekly chalkboard concepts and design.
Server/ Bartender
Reservoir Bar and Kitchen
Fort Worth, Texas
09.2015 - 02.2018
- Educated guests about menus and daily specials
- Increased sales by suggesting top shelf drinks, desserts and other add-on purchases
- Supported the team consistently by assisting hostess, to-go orders and backwaiter's needs
- Followed all safety, sanitization, food handling guidelines and regulations.
Server
Buffalo Wild Wings
Arlington, Texas
10.2014 - 08.2015
- Satisfied customers with fast, friendly and knowledgeable service
- Enhanced team efficiency with well-stocked stations and efficient side work
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
Server
Georgia Blue
Flowood, MS
07.2013 - 09.2014
- Offered information on new menu items, seasonal and daily specials and pairings
- Supported backwaiters with table-cleaning and sidework during high-volume shifts and assisted other servers when I had moments of free time.
Host / Server
Mugshots Grill and Bar
Flowood, MS
08.2012 - 08.2013
- Provided superior customer service by promptly greeting and welcoming guests
- Provided excellent customer service by professionally handling incoming calls and efficiently addressing caller questions
- recommended drink suggestions to customers based on their preferences.
- Resolved customer concerns and accommodated special requests.
Education
Accounting, Psychology, Computer Science -
Hinds Community College
Pearl, MSSkills
- Communication
- Hospitality
- Team Manager
- Inventory Management
- New Team Member Training & Development
- Leading by Example
- Teamwork
- Multi-tasking & Task Prioritization
- Creative Skills & Idea Generation
- Attention to detail
Timeline
Front Desk Receptionist
Recess Fitness Club LLC
07.2024 - Current
Bartender
HG SPLY CO
02.2018 - 01.2026
Server/ Bartender
Reservoir Bar and Kitchen
09.2015 - 02.2018
Server
Buffalo Wild Wings
10.2014 - 08.2015
Server
Georgia Blue
07.2013 - 09.2014
Host / Server
Mugshots Grill and Bar
08.2012 - 08.2013
Accounting, Psychology, Computer Science -
Hinds Community College