Hi, I’m
Regina Dennis
Notary Public
Stockton,CA
Summary
Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
years of professional experience
Work History
DHL Supply Chain
Customer Service Representative Team Lead
03.2020 - Current
Job overview
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
San Joaquin County Treasurer
SENIOR OFFICE ASSISTANT
10.2016 - Current
Job overview
- Received and routed business correspondence to correct departments and staff members
- Cash handling, draft various letters, preparing parcel maps distributing mail, training new employees and sending out tax bills
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
- Data entry
- MS Office
- Mail handling
San Joaquin, Recorder County Clerks Office
County Assessor
02.2016 - 07.2016
Job overview
- Business operations
- Billing and invoicing
- Staff training
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Managed smooth processing of exemptions and refund claim paperwork to support office productivity
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
Education
San Joaquin Delta CollegeStockton, CA
Associate Of Science from Business
07.2016
Skills
- Business operations
- Microsoft Office
- Coaching and Mentoring
- Data Entry
- POS Systems and Ordering Platforms
- Audit
Timeline
Customer Service Representative Team Lead
DHL Supply Chain
03.2020 - Current
SENIOR OFFICE ASSISTANT
San Joaquin County Treasurer
10.2016 - Current
County Assessor
San Joaquin, Recorder County Clerks Office
02.2016 - 07.2016
San Joaquin Delta College
Associate Of Science from Business
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