Regina DiLorenzo
Staten Island,NY
Summary
Proven to excel in package handling and customer service, I significantly enhanced customer satisfaction and reduced misdeliveries at the United States Postal Service, USPS. Demonstrating safe driving and efficient delivery, even in challenging weather, I ensured timely and accurate mail distribution, showcasing exceptional memory recall and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
New York, NY 10013
08.2020 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
City Carrier Assistant
United States Postal Service, USPS
New York, NY 10013
11.2017 - 08.2020
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Education
Associate of Arts - Arts
College Of Staten Island
Staten Island, NY01.2018
Skills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Efficient Delivery
Timeline
City Letter Carrier
United States Postal Service, USPS
08.2020 - Current
City Carrier Assistant
United States Postal Service, USPS
11.2017 - 08.2020
Associate of Arts - Arts
College Of Staten Island